Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Mack

Richmond,VA

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

4
4
years of professional experience

Work History

EVS Housekeeper

Compass Group USA
12.2024 - Current
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Contributed to efficient inventory management by monitoring supplies usage and reporting shortages or excesses as needed.

OCCUPATIONAL HEALTH COLLECTION SPECIALIST

Patient
07.2022 - 03.2024
  • Reviewing the status of accounts for Occupational Health clients as assigned;
  • Conducting outreach to employers, insurance companies, third-party administrators (TPAs), and patients via telephone to determine the current status of claims and the steps necessary for reimbursement; ensuring courteous and professional communication with all parties; accurately documenting collection efforts and following up to ensure outstanding accounts are fully and promptly addressed; negotiating to collect the balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.

MEDICAL RECORDS FILE CLERK

Medical Staffing Solutions Inc
08.2021 - 12.2023
  • Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
  • Maintained patient confidence by keeping patient records information confidential.
  • .Entered data such as demographic details, medical history, extent of disease, diagnostic procedures, and treatments into computer systems.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Education

High School -

Dream Academy
Richmond, VA
08-2024

Skills

  • HIPAA compliance knowledge
  • Maintaining inventory
  • Insurance eligibility verification
  • Electronic medical records management
  • Healthcare administrative experience
  • Patient record maintenance
  • Status Updates
  • Customer engagement skills
  • Payment Collection

Timeline

EVS Housekeeper

Compass Group USA
12.2024 - Current

OCCUPATIONAL HEALTH COLLECTION SPECIALIST

Patient
07.2022 - 03.2024

MEDICAL RECORDS FILE CLERK

Medical Staffing Solutions Inc
08.2021 - 12.2023

High School -

Dream Academy

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