Chelsea Mackey
Addis,LA
Summary
Detail-oriented Fraud Analyst with expertise in dispute resolution and fraud detection. Conducted comprehensive investigations to uncover fraudulent activities and ensure regulatory compliance. Skilled in critical thinking, data interpretation, and problem-solving, contributing to improved operational processes and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Dispute and Fraud Analyst
Velera
Remote Louisiana
12.2023 - Current
- Investigated fraudulent transactions to identify patterns and trends.
- Analyzed customer disputes to determine validity and resolution paths.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
- Developed reports outlining the scope of fraud trends, losses due to fraud, and recommendations for prevention measures.
- Identified and investigated fraudulent activities, discrepancies and suspicious transactions.
Tier 2 Customer Service Representative
Fiserv
Remote Louisiana
12.2021 - 11.2023
- Resolved customer inquiries through multiple communication channels effectively.
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
- Collaborated with team members to troubleshoot technical issues promptly.
- Documented customer interactions in the CRM system accurately and efficiently.
- Conducted regular quality assurance checks on all calls handled by the team for accuracy.
Education
C.E. Byrd Highschool
Shreveport, LASkills
- Fraud detection
- Fraud prevention
- Dispute resolution
- Transaction analysis
- Banking operations
- Call management
- Analytical reasoning
- Problem solving
- Critical thinking
- Organization skills
- Verbal and written communication
Timeline
Dispute and Fraud Analyst
Velera
12.2023 - Current
Tier 2 Customer Service Representative
Fiserv
12.2021 - 11.2023
C.E. Byrd Highschool