Chelsea Madison
Byhalia,USA
Summary
Supportive and reliable caregiver with experience assisting individuals with developmental disabilities and implementing behavior plans under clinical guidance. Skilled in data collection, reinforcement strategies, and maintaining clear communication with interdisciplinary teams. Strong background in client safety, care coordination, and health documentation. Eager to grow in the field of behavior analysis through hands-on RBT training.
Overview
2
2
years of professional experience
Work History
Direct Support Professional (DSP)
SRVS Memphis
12.2024 - Current
- Assist individuals with intellectual and physical disabilities in daily activities, ensuring their comfort and well-being
- Assist with mobility and personal care as needed
- Collaborated with behavior analysts and interdisciplinary teams to ensure consistency in client care
- Implemented behavior intervention plans under the supervision of a board-certified behavior analyst
- Supported generalization of skills by consistently reinforcing learned behaviors across different settings
- Documented behavioral observations, client progress, and responses to interventions accurately and promptly
Customer Service Representative
Pizza Hut
08.2024 - 11.2024
- Managed high-volume incoming calls, addressing customer inquiries and concerns with professionalism
- Provided accurate information on products, services, and promotions while ensuring customer satisfaction
- Managed difficult customer situations with empathy and patience
Store Manager
City Gear
04.2024 - 07.2024
- Led sales initiatives and marketing campaigns to increase store revenue and customer engagement
- Ensured compliance with company policies and maintained organized store operations
- Managed staff schedules and provided training to enhance employee performance
Assistant Store Manager
City Gear
07.2023 - 03.2024
- Monitored sales trends and inventory levels to optimize product availability
- Analyzed key performance indicators (KPIs) to identify areas for improvement
- Maintained excellent customer relations by addressing concerns and resolving issues efficiently
Education
Associate of Science - Administrative Professional Technology
Southwest Tennessee Community College
Memphis, TN08.2026
High School Diploma -
Collierville High School
Collierville, TN05.2017
Skills
- Patient & Customer Service
- HIPAA Compliance Awareness
- Client Safety and First Aid
- Reinforcement Strategies
- Care Coordination
- ADL Support
- Health Insurance & Billing Basics
- Medical Office Procedures
- Microsoft Word & Excel
- Multitasking & Organization
Timeline
Direct Support Professional (DSP)
SRVS Memphis
12.2024 - Current
Customer Service Representative
Pizza Hut
08.2024 - 11.2024
Store Manager
City Gear
04.2024 - 07.2024
Assistant Store Manager
City Gear
07.2023 - 03.2024
Associate of Science - Administrative Professional Technology
Southwest Tennessee Community College
High School Diploma -
Collierville High School
Similar Profiles
Nicolas BazanNicolas Bazan
Well Testing Operator at Diversified Energy Srvs (I AmNico Ltd- Contractor)Well Testing Operator at Diversified Energy Srvs (I AmNico Ltd- Contractor)
Santarius SmithSantarius Smith
Behavior Specialist at SRVSBehavior Specialist at SRVS
Esperanza Lindsay-BellEsperanza Lindsay-Bell
Human Resources Specialist at SRVSHuman Resources Specialist at SRVS
Payge KizerPayge Kizer
Front-End Backup Lead at KrogerFront-End Backup Lead at Kroger
Wesley BrownWesley Brown
Audi Brand Specialist at Gossett MotorsAudi Brand Specialist at Gossett Motors