Chelsea Mahan
Bradenton,FL
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members.
Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Days Inn By Wyndham
Bradenton, FL
10.2019 - Current
- Transcribed tapes and notes from meetings into prescribed formats.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted visitors to provide information and direct to appropriate personnel.
- Collated, bound and stored computer-generated reports.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Scheduled and confirmed appointments for clients and staff.
- Assisted with travel arrangements for staff and management.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained a clean and organized reception area to uphold company image.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled incoming and outgoing mail and packages.
- Assisted with scheduling appointments for clients and visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Assistant Manager
Salem's Gyros & More
Bradenton, FL
08.2015 - 11.2019
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Communicated regularly with customers to gain insights into their needs.
- Recruited and trained new employees to meet job requirements.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes for monitoring customer satisfaction levels.
- Proposed or approved modifications to project plans.
Sandwich Artist
SUBWAY®Restaurants
Bradenton, FL
02.2011 - 10.2013
- Followed established procedures for handling money transactions accurately.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Stocked shelves with products and supplies.
- Monitored temperature of freezers and coolers throughout shift.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Assembled and served meals according to specific guest requirements.
- Kept customer and food preparation areas clean and well-organized.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Ice Cream Server
Cold Stone Creamery Lake Saint Louis
Bradenton, FL
06.2010 - 10.2011
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Recommended, selected, located, and obtained products to meet customer needs.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Prepared and built food items according to standardized recipes and directions.
- Operated machinery in accordance with manufacturer specifications and company standards.
- Produced food products of desired flavors, textures, colors and bouquets by properly interpreting and following established recipes and procedures.
- Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
- Cut and shaped dough for rolls, bread and various pastries.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Assisted customers with planning cake vision, including color, theme and size.
- Created and offered additional materials to enhance training.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
High School Diploma -
Bayshore High School
Bradenton, FL05-2012
Skills
- Time management
- Listening skills
- Filing
- Mail coordination
- Problem-solving skills
- Correspondence typing
- Appointment confirmation
- Team collaboration
- Basic accounting
- Verbal and written communication
- Call forwarding
- Office supplies ordering
- Visitor registration
- Confidentiality handling
- Hospitality best practices
- Work prioritization
- Office organization
- Task delegation
- Office management
- Cash handling
Affiliations
- Yoga
- Reading
- Singing
- Writing
- Video Games
- Traveling
- Laughing
- Poetry
Accomplishments
- Perfect School Attentendence
- Writing a book
- Art award
Languages
English
Professional
Spanish
Limited
German
Limited
Italian
Limited
References
References available upon request.
Timeline
Front Desk Receptionist
Days Inn By Wyndham
10.2019 - Current
Assistant Manager
Salem's Gyros & More
08.2015 - 11.2019
Sandwich Artist
SUBWAY®Restaurants
02.2011 - 10.2013
Ice Cream Server
Cold Stone Creamery Lake Saint Louis
06.2010 - 10.2011
High School Diploma -
Bayshore High School
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