Summary
Overview
Work History
Education
Skills
Timeline
Assessments
Generic

Chelsea Mahdi

Mobile

Summary

Results-driven professional with a robust background in claims management, dedicated to delivering significant contributions to organizational success. Expertise in accurately assessing and processing claims, combined with a proven ability to resolve complex issues while ensuring exceptional customer satisfaction. Recognized for strong analytical thinking and communication skills, as well as keen attention to detail, facilitating effective collaboration within teams and adaptability to evolving demands. Committed to achieving results that align with client expectations and business objectives.

Overview

16
16
years of professional experience

Work History

Claims Representative

ARISE
10.2022 - Current
  • Conduct thorough interviews with policyholders, witnesses, and other relevant parties to gather necessary information for claim assessment
  • Communicate regularly with insured individuals or their representatives regarding claim status updates and any additional documentation required
  • Negotiate fair settlements with claimants in accordance with company policies while considering all available evidence
  • Coordinate inspections of damaged properties or vehicles by arranging appointments with field adjusters or third-party experts as needed
  • Assess property damage through physical inspections or review of repair estimates provided by contractors or repair shops
  • Provide exceptional customer service throughout the entire claims process by addressing inquiries promptly and professionally

Product Expert

Intuit
02.2020 - 09.2022
  • Identified potential deductions, credits, and exemptions to minimize clients' tax liabilities
  • Reviewed financial records and documents to ensure compliance with tax laws and regulations
  • Collaborated with clients to gather necessary information for completing tax forms accurately
  • Performed thorough reviews of completed returns to identify errors or discrepancies before submission
  • Utilized specialized software (e.g., TurboTax) to facilitate the preparation of accurate tax returns

Inbound Customer Service Representative

Verizon
02.2020 - 12.2021
  • Provided exceptional customer service to inbound callers, addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding call handling targets
  • Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
  • Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and call handling techniques
  • Leveraged strong problem-solving skills when faced with unique or challenging customer requests

Assistant Store Manager

Clark's oil- Exxon-Mobile
04.2017 - 09.2020
  • Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
  • Trained and mentored new employees on company policies, procedures, and customer service standards
  • Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
  • Collaborated with cross-functional teams such as marketing or HR to support business objectives and initiatives

Administrative Assistant

DIRECTV
02.2010 - 03.2017
  • Prepared and edited correspondence, reports, presentations, and other documents as needed
  • Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
  • Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
  • Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating orientation sessions
  • Organized complex travel itineraries for executives including flights, accommodations, transportation arrangements ensuring smooth logistics throughout the trip

Education

BBA -

Colorado Technical University
Colorado Springs, CO
08.2025

Skills

  • Customer Service
  • Team Member
  • Sales
  • Scheduling
  • Inventory
  • Management
  • Training
  • Store Management Experience
  • Merchandising
  • Supervising Experience
  • Food Production
  • Time management
  • Data entry
  • Retail Management
  • Assistant Manager Experience
  • Operations Management
  • Pricing
  • Inventory Control
  • Process Improvement
  • Leadership
  • Property Management
  • Financial Report Writing
  • Accounts Receivable
  • Property Leasing
  • Accounting
  • Accounts Payable
  • Office Management
  • Marketing
  • Budgeting
  • Bookkeeping
  • Research
  • Event Planning
  • Fair Housing Regulations
  • Conflict Management
  • Profit & Loss
  • Negotiation
  • Yardi
  • QuickBooks
  • Communication skills
  • Administrative experience
  • Computer skills
  • Organizational skills
  • Phone etiquette

Timeline

Claims Representative

ARISE
10.2022 - Current

Product Expert

Intuit
02.2020 - 09.2022

Inbound Customer Service Representative

Verizon
02.2020 - 12.2021

Assistant Store Manager

Clark's oil- Exxon-Mobile
04.2017 - 09.2020

Administrative Assistant

DIRECTV
02.2010 - 03.2017

BBA -

Colorado Technical University

Assessments

  • Supervisory skills: Motivating & assessing employees — Proficient
  • September 2020
  • Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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