Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Chelsea Malaspino

Conroe,USA

Summary

Experienced Account Manager and Technical Sales Specialist with a successful track record in sales, customer service, and hospitality. Known for establishing long-term client relationships and providing tailored solutions. Awarded Reservationist of the Year and Associate of the Month for surpassing performance standards. Dedicated to assisting customers in reaching their objectives and surpassing expectations.

Overview

11
11
years of professional experience

Work History

Account Manager - Broadcom

Concentrix
02.2024 - Current
  • Served as primary point of contact, addressed client needs, and identified opportunities for pool upselling and cross-selling.
  • Identified new business opportunities through market analysis, driving revenue growth for the organization.
  • Collaborated with cross-functional teams to create tailored solutions that addressed client needs effectively.
  • Negotiated contracts to secure favorable terms while adhering to company policies.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Technical Sales Specialist - VMware

Concentrix
05.2022 - 02.2024
  • - Achieved high quotas (90-153%) in challenging territories
  • - Completed our company's Future Leadership program during this time
  • - Assisted team and ran HPS's (High Performance Selling) to teach SMART goals and pipeline management
  • - Ensuring growth of existing accounts for assigned client/territory, as well as drumming up new business
  • - Providing technical information to customers/partners and providing their feedback to management
  • - Working in tandem with AEs within assigned accounts and figuring out game plans to upsell customers on the newest subscription options

Renewal Representative - VMware

Concentrix
09.2021 - 05.2022
  • - Connecting with customers and partners 120 and 90 days in advance
  • - Attend weekly calls with the client and other reps to ensure a smooth renewal process
  • - Updating CRM and ensuring CRM hygiene is up to standards of the client
  • - Resolve business problems, and communicate regularly with customers and internal teams to meet their needs.
  • - Setting weekly SMART goals by attending weekly HPS with my manager
  • - In the last three quarters in this role, I achieved a quota attainment of 165%, 138%, and 159%

Resort Sales Agent

Nemacolin
06.2014 - 09.2021
  • - Assisting with reservations, tailor experiences for guests, and stay up-to-date with promotions and marketing emails
  • - Delivering 5 star service by making sure the needs of the guests were always met or exceeded
  • - Understanding the guests needs and asking any probing questions to tailor the best accommodations/options for them during their stay
  • - Following up with leads that are generated through voicemails, web chats and emails
  • - Booked 1 million dollars in room revenue in 2019

Education

Esthetics - undefined

The Facial Room Society
Spring, TX

Skills

  • B2B
  • SAAS
  • Sales
  • Contract Renewals
  • Ccommunication
  • CRM
  • Salesforce
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account management
  • Customer satisfaction
  • Relationship building
  • Client relationship management
  • Goal oriented
  • Account oversight
  • Issue resolution
  • Networking skills
  • Goals and performance
  • Documentation and reporting
  • Customer relationship management (CRM)
  • Strategic account planning
  • Contract negotiation
  • Cross-functional collaboration
  • Territory management

Awards

Rep of the Quarter - VMware - Q3 2023, Rocky Mountain Rockstar - March & April 2023, Associate of the Month - Heart of House - October 2020, Associate of the Month - Heart of House - September 2016, Reservationist of the Year- 2016, Reservationist of the Year - 2015

Timeline

Account Manager - Broadcom

Concentrix
02.2024 - Current

Technical Sales Specialist - VMware

Concentrix
05.2022 - 02.2024

Renewal Representative - VMware

Concentrix
09.2021 - 05.2022

Resort Sales Agent

Nemacolin
06.2014 - 09.2021

Esthetics - undefined

The Facial Room Society

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Chelsea Malaspino