Hi, I’m
Chelsea Mansolino
Tustin
Summary
Results-driven professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
years of professional experience
1
Certification
Work History
AmaWaterways
Personal River Cruise Associate
08.2022 - 12.2024
Job overview
- Provided customer support services by using effective sales techniques, including qualifying, cross-selling, up-selling and value communication to ensure high sales conversion
- Increased revenue by $600K per month through outbound and inbound calls, and actioning on leads in order to identify travel needs
- Updated and maintained the reservation databases and verified client information, making necessary corrections to new and existing bookings
- Increase internal operation by 15% through the use of SalesForce and Microsoft Office Applications
- Acquired in-depth company, industry, and destination knowledge in order to articulate cruise product features, benefits, pricing, and competitive differences
Frisby Brewery and Cellars
Customer Associate
10.2020 - 01.2023
Job overview
- Order stock, administer inventory, and generate invoices to drive sales and increase company revenue
- Engage and maintain wine club members' network database
- Increased revenue by $4K per month via new memberships and high quality promotions
- Plan, manage, and monitor daily operations including sales and visual merchandising
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
Walt Disney Company
Disney Representative | Trainer | Entertainment Ops
10.2007 - 09.2022
Job overview
- Act as voice and face of Disneyland Resort during high-profile, large scale, and special events
- Successfully engage with over 5K guests per day, answering questions and responding to complaints
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased revenue weekly by $2K through suggested shore excursions and add-ons
- Aid in the implementation of Genie+ on the Disneyland app, including troubleshooting and navigation
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
California State UniversityFullerton, California
Bachelor of Arts from Communications
Skills
- Customer Service
- Inventory Management
- Administrative Support
- Sales Management
- Business Development
- Operational Coordinator
- Relationship Building
- Project & Event Management
- Client & Stakeholder Engagement
- Computer skills, including Microsoft Office and SalesForce
Certification
- Teaching English as a Foreign Language Level 5 Certification, The TEFL Academy
- Coding for Designers, Managers, and Entrepreneurs II, University of Virginia Darden School of Business
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal River Cruise Associate
AmaWaterways
08.2022 - 12.2024
Customer Associate
Frisby Brewery and Cellars
10.2020 - 01.2023
Disney Representative | Trainer | Entertainment Ops
Walt Disney Company
10.2007 - 09.2022
California State University
Bachelor of Arts from Communications
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