Chelsea Martinez
Richmond,CA
Summary
Versatile and results-driven professional with a robust background at Cooper & Hawkins Inc., excelling in office management and customer service. Expert in leveraging Microsoft Office Suite and Paychex to enhance operational efficiency. Demonstrated ability to lead projects and improve processes, achieving a 30% increase in client satisfaction through meticulous coordination and exceptional verbal communication skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Cooper & Hawkins Inc.
Berkeley, CA
11.2023 - Current
- Administered office operations, including managing work orders, invoicing, and purchase orders for various projects
- Coordinated scheduling for industrial and commercial clients, ensuring all appointments and deadlines were met
- Managed the filing system and maintained accurate data records for the company using Paychex and Sage software
- Supported the procurement process by placing orders for office and worksite materials, ensuring timely deliveries
- Assisted in financial tasks including timecard management, invoicing, and basic bookkeeping
Personal Trainer
The Perfect Workout
El Cerrito, CA
11.2023 - Current
- Designed customized workout plans and provided individualized coaching to clients, ensuring goal achievement and motivation
- Managed client rosters and maintained strong client relationships, with particular focus on engagement and follow-up
- Demonstrated strong communication skills and time management while balancing multiple clients and their specific needs
Barista
Starbucks
El Sobrante, CA
09.2021 - 11.2023
- Delivered high-quality customer service while adhering to strict safety and health protocols
- Managed financial transactions, balanced cash drawers, and maintained an efficient workflow during peak hours
- Developed strong interpersonal communication and conflict resolution skills while interacting with diverse customers
Hostess
Macaroni Grill
El Cerrito, CA
09.2019 - 03.2020
- Managed customer orders, reservations, and dining arrangements, ensuring smooth operations and positive guest experiences
- Assisted in maintaining marketing materials and coordinating visual aspects of dining area setup
- Developed strong multitasking and communication skills while optimizing guest service operations
Security Guard
TRT Security
San Francisco, CA
12.2017 - 01.2020
- Ensured the safety of event attendees and venue facilities through proactive surveillance and patrolling
- Served as the point of contact for event-related security concerns, ensuring all security protocols were followed
- Documented logs and assisted in event setup, demonstrating attention to detail and emergency preparedness
Financial and Human Resource Intern
El Cerrito City Hall
El Cerrito, CA
06.2016 - 08.2016
- Assisted with the renewal of business licenses and conducted data entry tasks for various departments
- Managed invoicing, filing, and basic HR support, contributing to improved organizational efficiency
- Participated in team projects and developed skills in public speaking, report preparation, and cross-department collaboration
Education
Bachelor - Anthropology
San Francisco State University
San Francisco, CA05.2023
Skills
- Office management
- Data entry
- Invoicing
- Procurement
- Developing office processes
- Organizing schedules
- Managing office resources
- Coordinating with vendors
- Verbal communication
- Written communication
- Providing clear instructions
- Customer service
- Collaborating with teams
- Organizing events
- Managing logistics
- Catering coordination
- Staff coordination
- Microsoft Office Suite
- Paychex
- Sage
- Basic graphic design software
- Time management
- Multitasking
- Organizational skills
Timeline
Administrative Assistant
Cooper & Hawkins Inc.
11.2023 - Current
Personal Trainer
The Perfect Workout
11.2023 - Current
Barista
Starbucks
09.2021 - 11.2023
Hostess
Macaroni Grill
09.2019 - 03.2020
Security Guard
TRT Security
12.2017 - 01.2020
Financial and Human Resource Intern
El Cerrito City Hall
06.2016 - 08.2016
Bachelor - Anthropology
San Francisco State University
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