Chelsea Maurer
Fort Myers,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling. Proven ability to train and mentor staff while enhancing guest satisfaction through effective complaint resolution. Skilled in POS operation and adaptable to fast-paced environments, consistently delivering exceptional service and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Server/Bartender/Key Holder
LakeHouse Kitchen & Bar
11.2022 - Current
- Provided friendly and efficient service to customers, enhancing dining experience.
- Assisted in menu knowledge and daily specials, promoting up-selling opportunities.
- Maintained cleanliness and organization of tables, ensuring a pleasant atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
RSW Airport
11.2021 - 11.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments efficiently, optimizing guest flow and service speed.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Served food and beverages promptly with focused attention to customer needs.
Line Cook
Downtown House Of Pizza
05.2020 - 11.2021
- Prepared and cooked menu items following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations to comply with safety standards.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new staff on proper cooking techniques, food safety practices, and operational procedures.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Server Trainer
Capone's Coal Fired Pizza
11.2014 - 05.2020
- Mentored staff on menu knowledge and customer service techniques, improving guest satisfaction ratings.
- Implemented best practices for table service and order accuracy, increasing overall operational effectiveness.
- Streamlined communication between front-of-house and kitchen staff to enhance workflow efficiency and reduce errors.
- Assessed training materials regularly, updating content to reflect menu changes and industry trends for ongoing relevance.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Cashier Lead
Jason's Deli
11.2013 - 11.2014
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on procedures and customer service standards.
- Resolved customer inquiries and complaints, maintaining high levels of service excellence.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Used POS system to enter orders, process payments and issue receipts.
Skills
- Customer service
- Cash handling
- Training and mentoring
- Promotional planning
- Employee scheduling
- Opening and closing coordination
- Multitasking and prioritizing
- POS terminal operation
Timeline
Server/Bartender/Key Holder
LakeHouse Kitchen & Bar
11.2022 - Current
Server
RSW Airport
11.2021 - 11.2022
Line Cook
Downtown House Of Pizza
05.2020 - 11.2021
Server Trainer
Capone's Coal Fired Pizza
11.2014 - 05.2020
Cashier Lead
Jason's Deli
11.2013 - 11.2014