Summary
Overview
Work History
Education
Skills
Timeline
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CHELSEA MAY

Dover,NJ

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Atlantic Health System
06.2023 - 09.2024
  • Company Overview: Atlantic Health System
  • Provided outstanding customer service by assisting patients with medical supply orders and insurance verification
  • Managed high-volume inbound calls, addressing patient inquiries and processing orders with efficiency
  • Worked closely with insurance providers to obtain pre-authorizations and resolve claim issues
  • Ensured HIPAA compliance when handling patient data and medical records
  • Maintained accurate records of patient interactions and documented all communications within the system
  • Resolved escalated customer complaints, providing appropriate solutions to enhance patient satisfaction
  • Atlantic Health System

Patient Service Representative

Summit Health
02.2022 - 06.2023
  • Greets visitors, patients, and families professionally and provides appropriate direction
  • Maintains efficient patient registration and scheduling processes while delivering excellent customer service
  • Accurately verifies and updates patient insurance, demographics, HIPAA forms, and financial waivers
  • Schedules and enters diagnostic test orders and coordinates pre-authorizations with clinical staff
  • Effectively communicates patient concerns and operational issues to management

Floral Specialist/Buyer

Whole Foods Market
11.2019 - 01.2022
  • Managed and delegated responsibilities to the floral team while coordinating with store leadership
  • Ordered, replenished, and merchandised floral products, ensuring optimal inventory levels
  • Provided exceptional customer service by addressing client needs and assisting with floral selections
  • Maintained accurate purchasing records and inventory tracking

Front Desk Receptionist

Homewood Suites
12.2018 - 11.2019
  • Handled guest check-ins and check-outs efficiently, ensuring a smooth experience
  • Addressed customer inquiries, complaints, and special requests with professionalism
  • Accurately processed reservations and maintained guest records
  • Communicated effectively with shift managers regarding daily operational concerns

Patient Care Coordinator

Garden State Urology
11.2017 - 07.2018
  • Greeted and directed patients, answered inquiries, and managed daily schedules
  • Maintained security protocols and monitored guest logs
  • Assisted in telecommunication operations and maintained a clean, organized reception area

Patient Access Representative

St. Clare's Hospital
02.2012 - 11.2017
  • Assisted with patient admissions, transfers, and discharges
  • Verified patient insurance and handled physician referrals and authorizations
  • Explained financial options and processed patient co-payments
  • Maintained accurate financial records for patient transactions

Education

Radiography

County College of Morris (9/2024-Present)
Randolph Township, NJ
03-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Goal oriented
  • Problem-solving
  • Product knowledge

Timeline

Customer Service Representative

Atlantic Health System
06.2023 - 09.2024

Patient Service Representative

Summit Health
02.2022 - 06.2023

Floral Specialist/Buyer

Whole Foods Market
11.2019 - 01.2022

Front Desk Receptionist

Homewood Suites
12.2018 - 11.2019

Patient Care Coordinator

Garden State Urology
11.2017 - 07.2018

Patient Access Representative

St. Clare's Hospital
02.2012 - 11.2017

Radiography

County College of Morris (9/2024-Present)

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CHELSEA MAY