Chelsea McClendon
The Colony,TX
Summary
A proven change management leader and manager of Dentistry healthcare client facing front office and back office operations with patient services delivery. Management professional offering a wealth of experience in client services, sales, healthcare provider, marketing, business development. A trusted leader and mentor who consistently delivers operational and organizational excellence by implementing disciplined and comprehensive operations, and sales management practices. A valued communicator committed to increasing revenue and profit growth while dedicated to consistently exceeding the client experience as well as balanced business goals and results.
Overview
6
6
years of professional experience
Work History
Sales & Services Consultant
MCP Office Services
08.2022 - Current
- Accountable for supporting front office sales and patient services delivery over multiple client dental sites
- Independent services and sales position supporting staffing vacancies with business development and general manager operations services delivery to bring innovative offerings to assist healthcare offices with achieving patient client experience while becoming most productive and effective in their core business
- Responsibilities include client retention and expansion, new business development, P&L finance and sales marketing
- Key Highlights:
- Supported specific healthcare office focused effort against customer-specific marketing programs, initiatives and pricing actions to achieve balanced revenue, profit and market share objectives.
Operations Manager
Private Dental Services Corporation
12.2020 - 08.2022
- Managed office operations daily to achieve strategic business plan, client experience and profitability goals
- Managed company patient services delivery to achieve profit and loss
- Office scheduling, employee training/development and medical supply inventory control
- Key Highlights:
- Manager of compliance with office state & federal policies of standard operating procedures to achieve patient experience and quality of care
- Lead office team for improved morale, employee communication and employee recognition and rewards program
- Recruited, hired and trained employees for effective operations of applications and projects to achieve benchmark patient/client retention
- Managed financial P&L reviews of business plan, accounting procedures and payroll activities
- Measured and reviewed business service level performance/KPIs and metrics to compare investment with marketing promotional programs
- Medical supplies analysis to control materials, office supplies and medical equipment oexpenses
- Revenue review of accounts proactively identifying aging balances and timely reconciliation of insurance payment problems
- Safety and health standards management of work areas to meet OSHA requirements for office inspection of sanitation compliance
Area Manager
Mint Dentistry
01.2019 - 11.2020
- Responsible for all clinical, non-clinical, and daily operations of designated office(s)
- Created, Launched, and enhanced marketing content to support strategies improving product/patient conversion
- Promoted the Mint experience throughout the office and patient experience through servant leadership and engaging with patients
- Key Highlights:
- Created marketing campaigns for new patients to optimize business strategies with offerings
- Proactively lead and manage production team and system for achieve daily revenue plan target
- Daily activities tracking for alignment to corporate objectives by coordinating marketing, sales and IT process
- Developed and implemented digital marketing plans incorporating SEO, social media platforms and video campaigns
- Employee motivation and retention plan focus to reduce patient complaints via survey (elicit patient feedback and encourage referrals and reviews)
- Inspection and performance management to motivate employees to achieve workplace goals through exemplary quality care and service to patients
- Partnering relaltionship with new and existing vendor to optimize office equipment, utilities, software, technology and office facility
- Processing account receivables and account payables for merchant payments and refunds posted to patient ledgers
- Developed office schedule and conducted interviews, hiring, training new employees, and development of Assistant Manager
- Coached and developed potential leaders for career advancement through performance management process
- Documented Disciplinary action and Termination of employees with performance process
- Responsible for work environment and culture
Event Ambassador
TOPGOLF
06.2018 - 01.2019
- Promoted and endorsed the company
- Delivered exceptional food handling and VIP customer service to the company's platinum members and lifetime guests
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Marketing and sales of menu items, beverages and recorded them for preparation
- Setup event materials, decorated event spaces, and prepared buffet line for guests
- Customized Event layout depending on the party's needs.
Office Manager/Marketing Coordinator
Eaglin Dental Group
02.2017 - 06.2018
- Champion TopGolf's safety rules to ensure no injuries within a safe and fun environment
- Role model exemplifying the company's motto of "creating moments that matter or everyone"
- Trained first time golfers at the venue and provided instruction to make accurate shots
- Exceeded goals for sales of limited time offers and personal upselling clientele development
- Escalated and supported resolving guest concerns to achieve positive client experience for all, Organized outreach events to establish community and new patient relationships
- Created innovative and unique office branding strategies
- Key Highlights:
- Managed client marketing strategies and office promotion campaigns
- Evaluated advertising and promotion programs for compatibility with public relations
- Managed company's online representation through social media
- Designed marketing for new office services and openings
Education
Bachelor of Science - Chemistry & Marketing Minor
University of Texas San Antonio
San Antonio, TX05.2019
Skills
- Change management & project management ∙
- Sales Business Development ∙
- Client Relationship Management ∙
- Account P&L Management ∙
- Strategic Planning Support ∙
- Team Leadership & Motivation ∙
- Client Services ∙
- Process Improvement ∙
- Sales Process ∙
- Digital Marketing
- Employee Training & Development ∙
- Microsoft Office
- Dentrix, Eaglesoft, Open Dental, Cloud, & Dentacon proficient
Affiliations
- Westside Baptist Church
- Ambassador – Golf Clubs of The Tribute
Timeline
Sales & Services Consultant
MCP Office Services
08.2022 - Current
Operations Manager
Private Dental Services Corporation
12.2020 - 08.2022
Area Manager
Mint Dentistry
01.2019 - 11.2020
Event Ambassador
TOPGOLF
06.2018 - 01.2019
Office Manager/Marketing Coordinator
Eaglin Dental Group
02.2017 - 06.2018
Bachelor of Science - Chemistry & Marketing Minor
University of Texas San Antonio
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