Chelsea McEvers
Simi Valley,CA
Summary
I began working in the restaurant and hospitality industry in 2000, starting as a server and working my way up through varying levels of management. I love the relationships that I have maintained with my customers throughout my years behind the bar. I thoroughly enjoy planning events for clients, getting to really know them and being able to anticipate their expectations; from mitzvahs and company parties to LA award shows and events. I am always very hands on in all aspects of the job, from washing dishes to hopping on the line to cook if need be. I take pride in my work and treat every guest as if they were in my own home.
Overview
23
23
years of professional experience
Work History
Manager
Paradise Cove Beach Club
02.2021 - 12.2021
- Managed an incredibly high volume restaurant during peak season while opening lines of effective communication amongst staff
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Catering/Hospitality/Floor Manager
Sterling Venue Ventures
03.2004 - 03.2019
- Executed band hospitality contracts by providing their necessities while also maintaining their green rooms and daily requirements
- Supervised servers on the floor throughout dinner service, assisting with food/ drink running, greeting tables, etc
- Contacted and met with clients to develop banquet event orders, detailing timelines, menus and all other necessities to be provided by the venue for their events (award shows, fundraisers, corporate parties, weddings, mitzvahs, reunions)
- Executed events from setup to cleanup, exceeding clients' expectations and ensuring they're re-booking for a future event.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Bartender/Server
Maggiano's Little Italy
12.2000 - 03.2005
- Developed long-lasting relationships with customers, creating regulars
- Delivered outstanding customer service by serving food and drinks to guests.
Server/Bartender
Malibu Brewing Company
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items,
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Moorpark College
Moorpark, CAAccounting And Business Management
Post University
Waterbury, CTSkills
- Customer relationship management
- Excellent problem-solving skills
- Conflict resolution
- Ability to multi-task
- Ability to motivate
- Decision-making abilities
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
Timeline
Server/Bartender
Malibu Brewing Company
09.2023 - Current
Manager
Paradise Cove Beach Club
02.2021 - 12.2021
Catering/Hospitality/Floor Manager
Sterling Venue Ventures
03.2004 - 03.2019
Bartender/Server
Maggiano's Little Italy
12.2000 - 03.2005
Moorpark College
Accounting And Business Management
Post University
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