Chelsea M. Chambers
Euless
Summary
To obtain a position with the opportunity for growth in a well-established company. Reliable, customer service offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving crm issues.
Overview
19
19
years of professional experience
Work History
Client Service Rep 2
Bank of America
Fort Worth
01.2023 - Current
- Researched solutions using available resources including internal databases and external sources.
- Processed orders, returns, exchanges, and refunds accurately and promptly.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Managed client accounts by providing accurate data entry services.
- Provided customer service support to clients in a timely and efficient manner.
- Adhered to all applicable laws and regulations while performing job duties.
- Scheduled and confirmed appointments based on customer availability.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Retail Associate
Levi’s Strauss& CO.
Canton
10.2016 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Supported loss prevention goals by maintaining accurate drawers
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Inspected merchandise for quality and arranged proper display location on floor
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Employed strategic tactics such as cross-selling and upselling to drive sales
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Kitting Technician
Minact Logistic al Service
Canton
01.2011 - 08.2015
- Read schematics and blueprints to assemble finished products or perform intermediate assembly of the parts that make up finished products
- Use hand tools or machines to fasten, adjust or assemble
- Conduct quality-control checks, selecting products randomly and testing them for defects
Customer Service Clerk
Aramark
01.2011 - 01.2012
- Answer customers' questions, and provide information on procedures or policies
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Offer customers carry-out service at the completion of transactions
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, or automatic debits
- Resolve customer complaints
- Sort, count, and wrap currency and coins
- Weigh items sold by weight in order to determine prices
- Calculate total payments received during a time period, and reconcile this with total sales
- Compile and maintain non-monetary reports and records
- Keep periodic balance sheets of amounts and numbers of transactions
- Post charges against guests' or patients' accounts
- Stock shelves, and mark prices on shelves and items
Customer Service Manager
Valley Food Services
01.2008 - 01.2010
- Answer customers' questions and provide information on procedures or policies
- Compute and record totals of transactions
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Maintain clean and orderly checkout areas
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Offer customers carry-out service at the completion of transactions
- Process merchandise returns and exchanges
- Receive payment by cash, check, credit cards, or automatic debits
- Resolve customer complaints
- Sort, count, and wrap currency and coins
- Weigh items sold by weight in order to determine prices
- Calculate total payments received during a time period, and reconcile this with total sales
- Compile and maintain non-monetary reports and records
- Keep periodic balance sheets of amounts and numbers of transactions
- Post charges against guests' or patients' accounts
- Stock shelves, and mark prices on shelves and items
Sales Associate
Circuit City
01.2006 - 01.2008
- Relationship selling products, services and solutions by getting to know customers and helping solve their unique end to end needs
- Asking lifestyle questions to thoroughly understand customer needs, offers relevant services, solutions, and accessories so customer can make informed decision to complete their purchase
- Utilize all relevant sales tools to drive profitable growth
- Leverages on-line resources, tools, and peer knowledge to self-train
- Attends and participate in all required trainings and meetings
- Understands and executes store shrink plan
Education
Diploma -
Holmes Community College
01.2012
High School -
Williams Sullivan High School
01.2005
Skills
- Windows XP
- 10-Key
- Cash registers
- Credit
- Lotus Notes
- Microsoft Access
- Excel
- PowerPoint
- Microsoft Word
- Quality-control
- Word-Perfect
- Customer service
- Product knowledge
- Complaint resolution
- Appointment scheduling
- Problem solving
- Effective communication
- Attention to detail
- Payment processing
- Funds transfers
- Call center experience
- Complaint handling
- Professionalism
- Self motivation
- Inbound call answering
Timeline
Client Service Rep 2
Bank of America
01.2023 - Current
Retail Associate
Levi’s Strauss& CO.
10.2016 - Current
Kitting Technician
Minact Logistic al Service
01.2011 - 08.2015
Customer Service Clerk
Aramark
01.2011 - 01.2012
Customer Service Manager
Valley Food Services
01.2008 - 01.2010
Sales Associate
Circuit City
01.2006 - 01.2008
Diploma -
Holmes Community College
High School -
Williams Sullivan High School