Chelsea McLean
Sandusky,MI
Summary
Dynamic professional with a proven track record as a Small Business Owner at Chels's Unique Tees, excelling in business marketing and customer engagement. Adept at enhancing operational efficiency and fostering teamwork, I consistently deliver exceptional service quality while optimizing scheduling processes in healthcare settings. Strong in vendor relations and empathetic communication.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Chels's Unique Tees
02.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Physician Scheduler
Mckenzie Health System
06.2019 - 01.2022
- Scheduled patients to be seen by their healthcare provider
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Restaurant Manager
Big Boy Restaurant
03.2015 - 04.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
High School Diploma -
Marlette Community Schools
Marlette, MI05-2016
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Team management
- Customer engagement
- Staff management
- Healthcare Scheduling
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Stress tolerance
- Empathy and patience
Timeline
Small Business Owner
Chels's Unique Tees
02.2022 - Current
Physician Scheduler
Mckenzie Health System
06.2019 - 01.2022
Restaurant Manager
Big Boy Restaurant
03.2015 - 04.2019
High School Diploma -
Marlette Community Schools
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