Chelsea McManus

Work History

Medical Office Manager

Extended Medical Services

Henrietta, NY

08.2021 - 06.2023

Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Organized and filed data in appropriate locations for easy access to essential information.
Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.
Used Advanced MD to input claim, prior authorization and other important medical data into system.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Organized and maintained documents, files and records.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Measured vital signs and took medical histories to prepare patients for examination.
Responded to patient callbacks and phone-in prescription refill requests.
Incorporated outside records into charts and EHR.
Labeled and completed lab requisitions using ICD and CPT coding.
Contacted pharmacies to submit and refill patients' prescriptions.
Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Organized charts, documents and supplies to maintain team productivity.
Determined prior authorizations for medication and outpatient procedures.
Prepared billing statements for patients, ensuring correct diagnostic coding.
Applied payments, adjustments and denials into medical manager system.

Home Health Caregiver

Freedom Care

Hilton, NY

01.2020 - 07.2021

Directed patients in prescribed exercises or in use of braces or artificial limbs.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Transported individuals to medical appointments and assisted with errands.
Checked patients' pulse, temperature and respiration.
Maintained clean and well-organized environment for client happiness and safety.
Provided entertainment and companionship through conversation, reading and board games.
Prepared patients for both routine tests and complicated surgeries.
Maintained records of patient care, progress or problems to report and discuss observations.

Stay At Home Mother

Self

Trenton, MI

04.2017 - 12.2019

Enforced rules to teach good manners and maintain safe environment.
Prepared meals and snacks for children, teaching table manners and keeping fed appropriately without allowing overindulgence.
Monitored children's activities, remaining mindful of safety hazards.

Opthalmic Technologist

Eye Clinics Of Michigan

Woodhaven, MI

05.2016 - 03.2017

Set up, cleaned and maintained laboratory equipment.
Performed routine and complex laboratory tests using variety of techniques, instrumentation and equipment to assist in medical diagnosis and treatment.
Provided technical information about test results to physicians, family members or researchers.
Documented notes during patient visits.
Labeled and completed lab requisitions using ICD and CPT coding.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Incorporated outside records into charts and EHR.
Conducted insurance verification and pre-certification and pre-authorization functions.

Opthalmic Technologist

Yaldo Eye Center

Garden City, MI

05.2014 - 07.2015

Provided technical information about test results to physicians, family members or researchers.
Reviewed test results to confirm accuracy and diagnosed causes behind irregular findings.
Documented medical test data and results in patient medical records.
Performed routine and complex laboratory tests using variety of techniques, instrumentation and equipment to assist in medical diagnosis and treatment.
Conducted insurance verification and pre-certification and pre-authorization functions.
Labeled and completed lab requisitions using ICD and CPT coding.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
Handed instruments and supplies to surgeons and surgeons' assistants.

Medical Assistant Technician

S.M Kaura, M.D

Lincoln Park, MI

03.2007 - 07.2008

Measured vital signs and took medical histories to prepare patients for examination.
Incorporated outside records into charts and EHR.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Labeled and completed lab requisitions using ICD and CPT coding.
Contacted pharmacies to submit and refill patients' prescriptions.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Developed, standardized or modified tests used in analysis of specimens or medical laboratory experiments.

Administrative Office Assistant (Remote)

Extended Medical Services

Henrietta, NY

07.2023 - Current

Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Directed customer communication to appropriate department personnel.
Handled incoming calls and directed callers to appropriate department or employee.
Responded to customer issues to provide immediate resolution and improve retention.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Composed, edited and typed complex memos and reports with job-related software.
Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Summary

Overview

Work History

Medical Office Manager

Home Health Caregiver

Stay At Home Mother

Opthalmic Technologist

Opthalmic Technologist

Medical Assistant Technician

Administrative Office Assistant (Remote)

Education

Certified Phlebotomist - Venipuncture

Medical Assistant - Health Science

Skills

Work Availability

Timeline

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