CHELSEA MCNAMARA
Summary
Hello,
My name is Chelsea McNamara my skills, experiences, and knowledge has made me a hardworking, driven individual. I possess strong empathy for my customer's needs, as well as having a tremendous work ethic.
My strengths in Customer Service & Sr. Administrative Assistant tasks are best measured in relation to the important contributions I have made to the goals and objectives of previous employers.
My credentials, experience, and enthusiasm for doing quality work would be a positive addition to your organization.
Overview
9
9
years of professional experience
Work History
Sr. Administrative Assistant
Under Armour
09.2021 - 06.2023
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed calendar, travel, email, and concur for 2 Executives
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported 2 company executives by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail.
LicensingCoordinator
Hybrid Apparel
04.2021 - 09.2021
- Performed routine data entry or document management.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Generated standard and custom reports to provide insights into business performance.
Administrative Assistant | Sales Coordinator
Skechers
09.2019 - 04.2021
- Executed record filing system to improve document organization and management
- Managed calendar, travel, email, and concur for 2 Executives.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient For multiple executives and sales representative.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of 3 senior staff.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
Corporate Sales Coordinator
TravisMathew LLC
01.2018 - 09.2019
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Sales Coordinator | Administrative Assistant
Boardriders
11.2014 - 01.2018
- Managed calendar, travel, email, and concur for our 2 Sales Executives
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Trained and mentored new sales representatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
Golden West College
2015
Skills
- Customer Service
- Mail Management
- Travel Administration
- Sales Plan Implementation
- Report Analysis
- Advanced MS Office Suite Knowledge
- Meeting Support
- Customer Relations
- Project Management
- Office Management
- Schedule Management
- Critical Thinking
- Administrative and Clerical Support
Timeline
Sr. Administrative Assistant
Under Armour
09.2021 - 06.2023
LicensingCoordinator
Hybrid Apparel
04.2021 - 09.2021
Administrative Assistant | Sales Coordinator
Skechers
09.2019 - 04.2021
Corporate Sales Coordinator
TravisMathew LLC
01.2018 - 09.2019
Sales Coordinator | Administrative Assistant
Boardriders
11.2014 - 01.2018
Golden West College
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