Chelsea Meier
San Diego,CA
Summary
With over 20 years in the hospitality and travel industry, the experience has taught skills to stay organized, efficient, and successful in high volume industries. This has helped to maintain and contribute to a successful team environment and shared success, as well as personal success. Bringing a passion for travel and hospitality to the Marriott family will be an exciting opportunity, as well as the goal of professional development.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
12.2023 - Current
- Demonstrate empathy in handling difficult situations, fostering trust and loyalty among Delta passengers.
- Effectively manage escalations from dissatisfied passengers, working closely with management to ensure timely resolutions that maintain our brand reputation.
- Assist with large volume of passengers every day with a positive attitude and focus on customer satisfaction.
- Demonstrate high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintain safety as the number one priority for our airline
Bartender
Manchester Grand Hyatt
10.2020 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Manchester Grand Hyatt
05.2014 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Hyatt Regency Denver at Colorado Convention Center
07.2011 - 06.2014
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Journalism and Technical Communication
Colorado State University
Fort Collins, CO01.2009
Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Customer complaint resolution
- Conflict resolution
- Multitasking and organization
- Time management
Training
Certified Event Planner, Correlations Personal and Professional Training Development, LLC., 2023
Timeline
Customer Service Agent
Delta Air Lines, Inc
12.2023 - Current
Bartender
Manchester Grand Hyatt
10.2020 - 09.2024
Server
Manchester Grand Hyatt
05.2014 - 03.2020
Server
Hyatt Regency Denver at Colorado Convention Center
07.2011 - 06.2014
Bachelor of Arts - Journalism and Technical Communication
Colorado State University
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Ayleen Guadalupe Prado GuzmanAyleen Guadalupe Prado Guzman
Jack N the Box at Sonia MartinezJack N the Box at Sonia Martinez