Chelsea Merkley
Summary
Dedicated life-long learner and compassionate educator with 11 years of experience successfully leading student discussions and providing individualized instruction, offering an understanding of autism spectrum disorder and other learning disabilities. Communicates effectively with administrators, colleagues and parents. Well versed in educational standards and innovative teaching methods. Trustworthy and reliable candidate with experience mentoring, cash handling, and problem solving.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvement
04.2024 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
Customer Service Specialist Head Cashier
Primary Children's Hospital
02.2023 - 07.2024
- Ensured accuracy in cash handling between three departments: cafeteria, gift shop, and pharmacy, by minimizing discrepancies, maintaining balanced registers, and submitted funds to the bank.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity. Educated employees on register use, merchandising, and customer service.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
Substitute Teacher, K-12
Jordan School District
01.2018 - 01.2023
- Substituting for a variety of classes including but not limited to homeroom, choral, science, language arts, and band.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Special Education Paraprofessional
Providence Hall Junior High
10.2016 - 11.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
Special Education Paraprofessional Teacher
South Hills Middle School
02.2015 - 06.2016
- Monitored student behavior in various settings such as classrooms, hallways, and lunch areas, reinforcing positive behaviors while addressing negative actions promptly and effectively.
- Assisted in preparing classroom materials including worksheets, visual aids, and manipulatives to enhance learning experiences for students.
- Assisted struggling students through one-on-one tutoring sessions, resulting in improved academic performance.
- Alerted instructor to student behavior or issues requiring intervention.
Special Education Teacher's Aide
South Jordan Middle School
10.2013 - 06.2014
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Oversaw class of students in absence of instructor.
- Collaborated with teachers and specialists to assess student progress.
Education
Bachelor of Science - Human Development And Family Studies
University of Utah
Salt Lake City, UT05.2012
Certificate of Applied Positive Psychology -
University of Utah
Salt Lake City, UTSkills
Special Needs Support
Relationship building and management
Empathy and patience
De-Escalation Techniques
Guest Services
Cash handling expertise
Data Entry
Microsoft Word
Microsoft Office
Classroom Organization
Snorkeling, singing, and playing the flute
Traveling and music have been life-long passions that bring me joy outside of work.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Cashier
Lowes Home Improvement
04.2024 - Current
Customer Service Specialist Head Cashier
Primary Children's Hospital
02.2023 - 07.2024
Substitute Teacher, K-12
Jordan School District
01.2018 - 01.2023
Special Education Paraprofessional
Providence Hall Junior High
10.2016 - 11.2017
Special Education Paraprofessional Teacher
South Hills Middle School
02.2015 - 06.2016
Special Education Teacher's Aide
South Jordan Middle School
10.2013 - 06.2014
Bachelor of Science - Human Development And Family Studies
University of Utah
Certificate of Applied Positive Psychology -
University of Utah
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