Chelsea Merz

• Displayed excellent communication and customer service skills.
• Provided communication via phone and email to third party sources.
• Used a working knowledge of Microsoft Word and Excel.
• Provided timely updates to processors on status of their requests and addressed any concerns and/or revisions needed promptly.
• Managed a consistently high volume pipeline of over 100 loans for 4 processors, consistently meeting or exceeding established processing timeframes for needed tasks.
• Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
• Responsible for ordering appraisals, final inspections, title documents, reviewing title documents, and verifying employment.
• Boosted team efficiency by training new Jr. Mortgage Loan Processors on company policies, procedures, and software systems.

• Intake, schedule, and educate patients on practice services
• Provide personalized, white-glove service at reputable, fast-paced practice
• Responsible for educating patients on all non-surgical related services (toxin, fillers, non-invasive body contouring, etc.)
• Liaison between surgical patients and 3rd party vendors - (organize stays at partnered hotel, black car services, and at-home post operative care services)
• Contact all web leads in a timely and organized manner
• Handle large payments in-person and over phone
• Spear head and implement new projects in office (Implemented Podium)

• Organize and oversee schedule for a clinic of 6 clinicians

• Exemplify patient care and customer service as a top priority

• Schedule/reschedule patients weekly/bi weekly according to optimal scheduling protocol

• Manage patient flow i.e. late patients, added in appointments, etc.

• Capture Digital Surface Image of a baby’s head

• Hold a baby ranging from 4-18 months in a proper, erect position for digital image to fabricate Doc Band

• Help participate in interview and hiring process for potential new hires

• Order all monthly supplies i.e. marketing supplies, clinician supplies, front office supplies and break room supplies

• Handle large payments for in-office billing

• Write weekly lesson plans in each subject, for ages 2-5

• Encourage children to explore and manipulate in learning activities and imaginative play

• Teach basic skills such as color, shape, number and letter recognition, and social skills

• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.

• Open and close the store

• Handle large sums of money

• Send payroll bi-weekly

• Manage sales associate breaks

• Create a positive environment for associates and customers

• Work one on one with customers, associates, and area managers