Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chelsea Metzgar

Lake Hopatcong,New Jersey

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

9
9
years of professional experience

Work History

Store Manager

CBD Of Newton
01.2022 - 07.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Supervised guests at front counter, answering questions regarding products.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Direct Support Professional

Scarc Inc.
02.2014 - 01.2022
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Transported clients to medical and dental appointments to provide support.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Educated clients and family members on relevant topics to support independent living.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.

Education

High School Diploma -

Kittatinny Regional High School
Newton, NJ
06.2013

Skills

  • Opening and Closing Procedures
  • Organizational Structuring
  • Special Promotions Planning
  • Budgeting and Cost Control
  • Special Events
  • Develop Policies
  • Customer Service
  • Records Organization and Management
  • Product Merchandising
  • Profit and Loss
  • Order Management
  • Time Management
  • Accurate Cash Handling
  • Staff Training
  • Multitasking and Organization
  • Inventory Tracking and Management
  • Delegating Work
  • Leadership

Accomplishments

  • Managed a store that exceeded company expectations in every category during the quarter.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received "Key to Success" award from SCARC due to outstanding performance and quality care to clients.

Timeline

Store Manager

CBD Of Newton
01.2022 - 07.2023

Direct Support Professional

Scarc Inc.
02.2014 - 01.2022

High School Diploma -

Kittatinny Regional High School

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Chelsea Metzgar