Chelsea Miller-Smith

Managing claims on a national scale.

Effectively handling a high volume of calls.

Collaborating seamlessly within a team environment.

Ensuring accurate and comprehensive documentation for clarity and continuity.

Resolving claims efficiently and effectively

Investigating claims gathering evidence, interviewing claimants, and witnesses, assessing damages, and reviewing policy details

Analyzing documentation, negotiate liability and ensure compliance and company policies

Effective communication, customer service, analytical skill, and attention

Fast pace environment

Heavy call volume

Communicating with 50 plus patient’s daily

Greeting Patients assising patients with completing paperwork

Entering demographic and insurance information along with scanning documents into patients, electronic medical records

Verifying insurance eligibility and benefit information

Collecting payments and informing patient about insurance benefits

Answering incoming calls and a courteous and prompt manner; directing calls and taking messages

Sending Patient records to primary care physicians

Scheduling appointment for patients and obtaining authorization for diagnostic testing

Faxing filing and other clerical duties as needed

Filed permits with the Department of Buildings, Department of Environmental Protection, Department of Environmental conservation, Department of Transportation, and FDNY

Earned class one filing representative license through the department of buildings

Scheduled service appointments to be done at various commercial sites and follow up visits for HVAC and plumbing work

Prepared advanced Excel sheets to keep records of the boilers and plumbing job sites

Answered calls from building managers, supervisors regarding permits, prepared proposals, and invoices