Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Millner

Newbern,TN

Summary

Dynamic Shift Manager at McDonald's with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and problem-solving, I successfully motivated staff to exceed sales goals while maintaining rigorous safety standards. Committed to fostering a positive work environment and driving continuous improvement in operations.

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Diligent Desired Position with background in managing team schedules, resolving conflicts, and ensuring operational efficiency. Proven ability to streamline processes and improve staff productivity. Demonstrated leadership and communication skills in fast-paced environments.

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in Desired Position role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
03.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Guided new employees to enhance team productivity.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.

Sanitation Lead

Tyson Foods
03.2020 - 03.2021
  • Led training in sanitation and cleaning practices.
  • Increased team efficiency by providing training on proper sanitation practices to all staff members.
  • Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
  • Played an integral role in passing industry inspections by maintaining rigorous sanitation standards throughout the facility.
  • Facilitated communication between the sanitation department and management teams on matters relating to hygiene or safety concerns affecting daily operations within the facility.
  • Worked closely with quality assurance teams to ensure all products met or exceeded established cleanliness standards.
  • Coordinated daily tasks and schedules for the sanitation team, maximizing productivity while minimizing downtime in production areas.
  • Supervised and directed daily work of team of Number sanitation personnel.
  • Served as point person for emergency situations involving spills or biohazards, quickly containing incidents and initiating appropriate cleanup procedures.
  • Collaborated with other departments to develop comprehensive sanitation protocols, resulting in improved overall facility hygiene.
  • Stored chemicals in compliance with Name regulations.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Education

Nursing

DSCC
Dyersburg, TN

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Staff training and onboarding
  • Quality assurance
  • Tech-Savvy
  • Supply ordering
  • Schedule oversight
  • Hiring and recruiting
  • Inventory controls
  • Sales strategies
  • Flexible schedule
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving

Certification

Serv safe certified

Timeline

Shift Manager

McDonald's
03.2024 - Current

Sanitation Lead

Tyson Foods
03.2020 - 03.2021

Nursing

DSCC

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Chelsea Millner