Chelsea Minier
Lansing
Summary
Adept Medical Assistant with proven expertise in HIPAA compliance and exceptional patient care, honed at Brightwell Behavioral Health. Skilled in clinical documentation and fostering trust through compassionate interaction, significantly enhancing patient satisfaction. Demonstrates professionalism and ethics, contributing to efficient clinic operations and positive health outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Brightwell Behavioral Health
10.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
- Measured patient pulse oximetry.
Medical Assistant/Receptionist
McLaren Greater Lansing
08.2021 - 10.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Improved office organization by maintaining accurate patient records and filing systems.
- Performed various administrative tasks by filing, copying and faxing documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Education
Medical Assistant
Career Quest
Lansing, MI07-2021
High School Diploma -
Portland High School
Portland, MI05-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Procedure assistance
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Specimens collection and processing
- Professionalism and ethics
- Appointment setting
- First aid
- Medical office administration
- Adaptable
- Conflict resolution
- Family education
- Specimen labeling
- Complex Problem-solving
- Sterilization techniques
- Maintaining confidentiality
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Timeline
Medical Assistant
Brightwell Behavioral Health
10.2023 - Current
Medical Assistant/Receptionist
McLaren Greater Lansing
08.2021 - 10.2023
Medical Assistant
Career Quest
High School Diploma -
Portland High School
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