Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chelsea Morales

Waxahachie,TX

Summary

Adept in lean leadership and bilingual communication, I significantly enhanced operational efficiency at Walgreens by implementing lean principles and coaching teams. My ability to multitask and foster relationships has consistently improved productivity and customer service, showcasing my leadership and staff supervision skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Lean

Walgreens
Waxahachie, TX
10.2020 - Current
  • Applied lean principles such as 5S methodology to streamline processes where possible.
  • Implemented lean manufacturing principles such as 5S, Kaizen, Value Stream Mapping.
  • Coached team members on process improvement initiatives, utilizing Lean Six Sigma principles.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Collaborated with team members to streamline picking processes.
  • Explained goals and expectations required of trainees.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Carried or transported orders to shipping locations or delivery platforms with material handling equipment.
  • Communicated regularly with management regarding inventory issues or discrepancies.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Assistant Manager

Covington Credit
Waxahachie, TX
05.2018 - 10.2020
  • Maintained client files and ensured compliance with lending regulations.
  • Maintained updated records of customer account activities.
  • Recorded applications for loan and credit, loan information and disbursements of funds.
  • Compiled and verified financial documents necessary for loan processing.
  • Established strong relationships with clients through frequent communication about their accounts.
  • Accepted payment on accounts.
  • Identified and resolved issues that arose during the loan application process.
  • Verified accuracy of financial statements submitted by borrowers in support of their loan application.
  • Presented loan and repayment schedules to customers.
  • Checked value of customer collateral to hold as loan security.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.

Lean Counter

Panda Express
Waxahachie, TX
10.2015 - 10.2020
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Processed customer payments quickly and returned exact change and receipts.
  • Performed opening duties such as setting up registers with required supplies for shift operations.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Delegated work to staff, setting priorities and goals.
  • Produced thorough, accurate and timely reports of project activities.
  • Developed a system for tracking inventory and ordering supplies as needed.

Education

High School Diploma -

Waxahachie High School
Waxahachie, TX
05-2016

Skills

  • Bilingual
  • Demonstrates leadership and management skills
  • Ability to multitask, effectively manage time and meet deadlines
  • Ability to provide excellent customer service and build relationships
  • The ability to train, coach and develop the right talent for your work
  • Staff supervision
  • Team motivation techniques
  • Lean leadership

Accomplishments

  • 2023 Champion of Champions nominated for Curious for Innovation/Improvement .
  • 2024 Champion of Champions nominated for Connected together, Business Team.

Timeline

Lean

Walgreens
10.2020 - Current

Assistant Manager

Covington Credit
05.2018 - 10.2020

Lean Counter

Panda Express
10.2015 - 10.2020

High School Diploma -

Waxahachie High School

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Chelsea Morales