Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

CHELSEA Moultrie

Havelock

Summary

Dynamic professional with a proven track record at Flash Demo LLC, excelling in project management and team collaboration. Skilled in social media marketing and graphic design, I have successfully developed strategies that enhanced client engagement and satisfaction. My strong communication skills and leadership abilities drive results and foster a positive work environment.

Overview

13
13
years of professional experience

Work History

Office Manager

Flash Demo LLC
Havelock
09.2023 - Current
  • Followed project plans to execute demolition processes efficiently and effectively.
  • Communicated with supervisors about progress, delays, and safety concerns on-site.
  • Assisted in planning demolition strategies and timelines for projects.
  • Collaborated with clients to determine renovation needs and preferences.
  • Developed project plans and timelines for various renovation projects.
  • Coordinated schedules and appointments for executive staff and clients.
  • Maintained inventory of office supplies and ordered replacements as needed.

Business Manager

I SLAYY LLC
Havelock
08.2021 - 08.2023
  • Launched women's fashion business to promote beauty, confidence, and empowerment.
  • Developed and monitored budgets to maintain financial stability.
  • Established performance goals and tracked progress towards objectives.
  • Revamped business website to align with seasonal changes and inventory needs.
  • Created engaging content, including videos and graphics, for social media outreach.

Legal Assistant

Attorney Andrew Wigmore
Beaufort
05.2019 - 01.2020
  • Drafted legal correspondence and managed the preparation of court filings.
  • Supported legal staff in responding to general inquiries from internal and external stakeholders.
  • Processed client invoices and maintained records of payments.
  • Monitored court dockets and provided timely updates to attorneys.
  • Maintained confidential client files and other sensitive information with discretion and professionalism.
  • Answered phones and provided customer service to clients regarding their inquiries or concerns.
  • Accepted and processed customer payments in cash, credit cards, and checks, checking for validity.

CSR

First Bank
Beaufort
08.2018 - 05.2019
  • Contacted existing and new customers to identify needs and demonstrate product benefits.
  • Assisted customers with inquiries and transactions to ensure smooth banking experiences.
  • Educated clients on bank products and services to improve understanding and engagement.
  • Resolved customer complaints through effective communication and problem-solving.
  • Maintained accurate records of customer interactions and transactions.
  • Trained new staff on customer service protocols and operational procedures.
  • Conducted follow-up calls to ensure customer satisfaction and retention.

Operational Leader

Chick-fil-A
Morehead City
08.2014 - 07.2018
  • Fulfilled administrative duties, including completing and filing paperwork, directing a multi-line phone and setting appointments.
  • Oversaw the vault, ordered and shipped money.
  • Performed data entry tasks accurately and in a timely manner.
  • Coordinated and planned sales staff training programs, ensuring they were well prepared to succeed in their positions.
  • Tracked sales, productivity, and waste.
  • Monitored scheduling and made sure we had enough resources to run the business successfully.
  • Proven track record of successfully managing teams under tight deadlines while maintaining quality standards.
  • Developed and implemented effective strategies for achieving organizational objectives.
  • Led initiatives that resulted in increased customer satisfaction ratings across the organization.
  • Skillfully identified areas of improvement within the department and developed plans for corrective action.
  • Assessed the performance of employees making sure they use the proper policy and procedures.
  • Implemented standard training procedures for a company that was looking to increase employee performance.
  • Trained new employees as well as current to ensure the same standard was upheld.
  • Monitored and evaluated training program success and effectiveness.
  • Conducted pre- and post-training assessments to measure the impact of training.
  • Coordinated and managed the implementation of training solutions.

Trainer

Chick-fil-A
Kinston
06.2012 - 07.2014
  • Mentored new employees, fostering a positive work environment.
  • Evaluated training effectiveness through feedback and performance assessments.
  • Collaborated with management to align training with corporate standards.
  • Implemented onboarding processes for new hires to ensure smooth integration.
  • Facilitated role-playing scenarios to improve employee confidence and skills.
  • Assisted in creating training materials that reflect company values and culture.

Education

Some College (No Degree) - Psychology

Capella University
Minneapolis, MN

Some College (No Degree) - Criminal Justice

Lenoir Community College
Kinston, North Carolina

High School Diploma -

East Carteret High School
Beaufort, North Carolina
05.2011

Skills

  • Social media marketing
  • Graphic design
  • Communication skills
  • Training and leadership
  • Project management
  • Customer service
  • Legal research
  • Team collaboration
  • Conflict resolution
  • Vendor engagement

References

  • Patrick Conneely, Operator at Chick-fil-A, (252) 622-7615, patrick.conneely55@gmail.com
  • Sharlene Rodriguez, (202)390-4442
  • Sammantha Dwyer, Head Start Teacher, (252)269-3628
  • Kortesha George, Self-Employed, (252)515-2536

Accomplishments

  • National Honors Society

Timeline

Office Manager

Flash Demo LLC
09.2023 - Current

Business Manager

I SLAYY LLC
08.2021 - 08.2023

Legal Assistant

Attorney Andrew Wigmore
05.2019 - 01.2020

CSR

First Bank
08.2018 - 05.2019

Operational Leader

Chick-fil-A
08.2014 - 07.2018

Trainer

Chick-fil-A
06.2012 - 07.2014

Some College (No Degree) - Psychology

Capella University

Some College (No Degree) - Criminal Justice

Lenoir Community College

High School Diploma -

East Carteret High School

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