Chelsea Mundy-Morgan
Chino,CA
Summary
A dynamic leader with a proven track record at Laguna Playhouse, I excel in strategic leadership and project management. My approach has significantly enhanced team efficiency and customer satisfaction. Skilled in fostering professional relationships and mentoring, I've driven operations to new heights, achieving notable improvements in productivity and collaboration.
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Associate Director of Ticketing and Customer Servi
Laguna Playhouse
11.2021 - Current
- Lead a team of XXX personnel, supervising daily performance as well as training and improvement plans.
- Foster a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
- Assist senior leadership in managing all aspects of operations.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Oversaw annual budget planning processes, ensuring financial goals were met while maintaining optimal resource allocation across departments.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
- Actively participated in industry conferences and networking events, increasing company visibility and creating valuable connections with peers.
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
- Championed corporate social responsibility initiatives that enhanced company reputation while positively impacting local communities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Non Profit Relationship Coordinator
Bodie
01.2023 - 03.2024
Gala Stage Manager and Safety Manager
McCoy Rigby Entertainment
03.2020 - 10.2021
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- As the certified COVID Safety Manager, I was in charge of ensuring the film/theatrical set complied with all the COVID related laws.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production.
- Maintained a safe working environment through proper implementation of safety protocols and procedures.
- Established excellent relationships with local theaters and arts organizations, expanding networking opportunities for future productions.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Production Stage Manager
Herkon Productions
10.2019 - 12.2019
- Oversaw successful execution of technical cues during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
- Collaborated with directors and producers to achieve desired artistic vision for productions.
- Provided strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
- Streamlined communication between departments for smoother rehearsal and production processes.
- Organized rehearsals schedules, maximizing productivity and minimizing conflicts among cast members and crew.
- Facilitated conflict resolution among cast members and crew, fostering a positive work environment throughout each production.
- Developed comprehensive show reports, providing valuable feedback to improve future performances.
- Maintained a safe working environment through proper implementation of safety protocols and procedures.
- Established excellent relationships with local theaters and arts organizations, expanding networking opportunities for future productions.
- Managed budgets responsibly, allocating funds appropriately across various aspects of productions to maximize return on investment.
- Coordinated travel arrangements for touring productions, ensuring smooth logistics at every location.
- Presented production ideas and determined creative scenarios for production and delivery.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Effectively led the cast and crew through 43 performances, showcasing strong leadership and management abilities while ensuring the successful execution of a demanding touring schedule.
Assistant Box Office Manager
Laguna Playhouse
03.2015 - 09.2017
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Managed daily cash handling procedures for accuracy and security, reducing discrepancies in financial reporting.
- Developed and maintained strong relationships with patrons, leading to a loyal customer base and repeat business.
- Delivered timely reports on ticket sales trends to inform management decisions on event programming and pricing adjustments.
- Organized event schedules and coordinated staff assignments, ensuring smooth operations during peak times.
- Efficiently resolved customer inquiries regarding event details, policies, seating options, and accessibility accommodations.
- Adapted quickly to changes in event schedules or staffing needs while maintaining high-quality operations consistently.
- Served as a liaison between the box office team and other departments within the venue for seamless communication during events.
- Ensured compliance with venue protocols by diligently overseeing safety measures in place at the box office area.
- Maintained accurate records of all transactions, facilitating efficient end-of-day reconciliations and monthly audits.
- Actively participated in weekly meetings to discuss strategies for improving box office performance and customer experience.
- Created and maintained reports of sold tickets and payments received.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Specialist and Ticketing Lead
Segerstrom Center for the Arts
06.2009 - 02.2015
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained and managed customer files and databases.
Education
Bachelor of Arts - Stage Management
California State University, Fullerton
Fullerton, California05.2013
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Relationship Building
- Decision-Making
- Process Improvement
- Operations Management
- Event Planning
- Critical Thinking
- Crisis Management
- Onboarding and training
- Organizational Development
- Budget Management
- Hiring and Training
- Professional Networking
- Program Development
- Community Outreach
- Schedule Coordination
- Database Development
- Performance Evaluations
- Diversity and Inclusion Initiatives
- Staff Scheduling
- Corporate Governance
- Staff Development
- Staff Management
- Report Generation
- Computer Skills
Timeline
Non Profit Relationship Coordinator
Bodie
01.2023 - 03.2024
Associate Director of Ticketing and Customer Servi
Laguna Playhouse
11.2021 - Current
Gala Stage Manager and Safety Manager
McCoy Rigby Entertainment
03.2020 - 10.2021
Production Stage Manager
Herkon Productions
10.2019 - 12.2019
Assistant Box Office Manager
Laguna Playhouse
03.2015 - 09.2017
Customer Service Specialist and Ticketing Lead
Segerstrom Center for the Arts
06.2009 - 02.2015
Bachelor of Arts - Stage Management
California State University, Fullerton
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