Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Nettles

Lenior,NC

Summary

Dynamic professional with a proven track record at T-Mobile, enhancing customer satisfaction and boosting sales through expert advice and personalized recommendations. Skilled in performance optimization and problem-solving, I excel in creating positive experiences and fostering team collaboration. Demonstrated ability to meet sales targets and manage store operations efficiently, embodying reliability and sales expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Mobile Expert

T-Mobile
12.2021 - 10.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Collaborated with team members to achieve monthly sales targets.
  • Prepared and charted data and metrics for detailed status reports.
  • Fostered strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.

Receptionist

Boat N RV Superstore
05.2015 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

High School Diploma -

Hutchins Homeschool
Marshall Nc
05-2013

Skills

  • Offline storage techniques
  • Real-time communication features
  • Continuous integration tools
  • Performance optimization strategies
  • Organization
  • Sales floor organization
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Store operations
  • Team building
  • Conflict Resolution
  • Complaint Handling
  • Professionalism
  • Time management abilities
  • Adaptability
  • Sales Training
  • Order Fulfillment
  • Telephone Etiquette
  • Visual Merchandising
  • Store maintenance
  • Sales expertise
  • Pricing strategy
  • Market Research
  • Sales Techniques

Timeline

Mobile Expert

T-Mobile
12.2021 - 10.2024

Receptionist

Boat N RV Superstore
05.2015 - 11.2021

High School Diploma -

Hutchins Homeschool

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Chelsea Nettles