Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Nielsen

St. Robert ,Mo

Summary

Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Offering strong organizational and problem-solving abilities, coupled with keen interest in learning and growing within management role. Contributes solid understanding of business operations and effective team collaboration skills. Ready to use and develop leadership and strategic planning abilities in any role.

Overview

Work History

Assistant General Manager

Sleep Inn Hotel
09 2023 - Current
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.

Shift Leader

Wendy's
06 2023 - 09 2023
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.

Front Desk Receptionist

Sleep Inn Hotel
07 2021 - 06 2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.

Shift Leader

Burger King
11 2022 - 04 2023
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Enforced company policies and regulations with employees.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

General Manager

Quality Inn
07 2017 - 03 2020
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Shift Leader

SUBWAY®Restaurants
01 2017 - 07 2017
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Store Manager

Vanity
07 2014 - 01 2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented loss prevention strategies, significantly reducing shrinkage.

Store Manager

Rue 21
01 2013 - 05 2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Diploma - General

Big Sky High School
05.2004

Skills

  • Training and development background
  • Business operations knowledge
  • Team leadership expertise
  • Financial leadership ability
  • Recruitment
  • Employee reviews
  • Scheduling
  • Budget development

Timeline

Assistant General Manager

Sleep Inn Hotel
09 2023 - Current

Shift Leader

Wendy's
06 2023 - 09 2023

Front Desk Receptionist

Sleep Inn Hotel
07 2021 - 06 2023

Shift Leader

Burger King
11 2022 - 04 2023

General Manager

Quality Inn
07 2017 - 03 2020

Shift Leader

SUBWAY®Restaurants
01 2017 - 07 2017

Store Manager

Vanity
07 2014 - 01 2017

Store Manager

Rue 21
01 2013 - 05 2014

Diploma - General

Big Sky High School

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Chelsea Nielsen