Chelsea Nitch

▪Develops in-depth knowledge of Care 4 Kids application processing system.
▪Reviews and takes action on applications that need to be associated with existing cases.
▪Reviews and identifies applications with file clearance errors. Reports these errors to the Data Steward according to defined procedures.
▪Completes data entry through application registration to create case numbers.
▪Assigns newly-created case to the Case Management unit according to defined procedures.
▪Performs scanning and indexing of documents into the subsidy system.
▪Creates alerts and adds case notes into the subsidy system according to defined procedures.

• Assist the processing program staff in general office duties.
• Assist with special projects assigned to our team such as state audits and preparing mailing jobs.
• Maintenance and quality assurance of consumer and provider files, both digital and physical.
• Faxing, copying, and sorting documents to proper internal departments as assigned.
• Handling telephone queries professionally and in order as received.
• Performing data entry tasks in excel and other company specific programs.
• Working with a variety of people including co-workers, clients, customers, and state personnel.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Assisted with special projects as needed by researching information on the internet or through other sources.

• Completion of 6 month certification program to become a professional groomer.
• Use a scheduling system everyday which entails inputting customer information as well as their dogs vaccination paperwork.
• Answer the phone to assist customers with any inquiries regarding scheduling, vaccination questions, grooming questions, etc.
• Attention to detail with anything I do.

• Started as a sales associate and worked my way to a general supervisor.
• Delegated responsibilities to ensure that tasks were done in a timely manner.
• Directed and supervised team of 15 employees in daily operations.
• Would open and close the store by myself, so I was able to oversee a multitude of employees.
• While I was a customer service supervisor, I was responsible for maintaining and exceeding company percentages for myself and the employees that I was responsible for.
• Throughout my time there, I was responsible for maintaining different types of files; i.e. customer relations, applications, bank deposits, etc
• During my time as a supervisor, I worked with the IT department regularly to make sure that all of our equipment was up to date and to troubleshoot anything that wasn't working as it should.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.