Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Chelsea Nolan

Chelsea Nolan

San Marcos,TX

Summary

Ambitious and energetic individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Hardworking and highly motivated, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Chief

IHOP
01.2024 - Current
  • Organized and distributed tasks and positions across team to implement, achieve, and exceed sales targets
  • Supported growth and development of staff by training and leading by example
  • Oversaw the daily floor operations to support quality customer service and safety standards
  • Maintained an organized workspace, ensuring that merchandise was properly stocked and displayed according to company standards
  • Monitored staff performance during peak hours to ensure quality services are provided
  • Resolved customer service issues promptly and professionally
  • Ensured accurate recording of sales transactions using point-of-sale systems

Head Server/Trainor

IHOP
08.2016 - Current
  • Assigned tasks and monitored performance of servers
  • Interacted with guests and promptly responded to requests to provide exceptional service
  • Trained new servers in restaurant procedures, daily operations, and server duties
  • Exhibited excellent communication skills to effectively manage a team of servers in a fast-paced environment
  • Stayed up-to-date on menu changes or specials in order to answer guest questions promptly
  • Utilized problem solving skills to quickly address any issues that arose during shifts
  • Performed regular quality checks on food items prior to delivering them out from the kitchen
  • Kept records of customer preferences in order to create personalized experiences for returning guests
  • Handled cash, credit card, and other payment transactions with accuracy
  • Acted as liaison between wait staff and kitchen staff to foster communication between employees

Server

IHOP
03.2014 - 07.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

CASHIER

Brookshire brothers
11.2014 - 06.2015
  • Provide a positive customer experience with fair, friendly, and courteous service
  • Register sales on a cash register by scanning items, itemizing and totaling customers' purchases
  • Resolve customer issues and answers questions
  • Bag purchases if needed
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment

Education

HIGH SCHOOL DIPLOMA -

Nacogdoches high school
Nacogdoches, Tx
06.2014

Skills

  • Communication
  • Leadership
  • Computer literacy
  • Customer service
  • Teamwork
  • Adaptability
  • Time management
  • Cash Handling
  • Quality Control
  • Item Promotion
  • Check Payment Processing
  • Safe Food Handling
  • Training and Development
  • Training Expertise

Certification

  • Certified trainer
  • Food handlers
  • CPR

References

  • Jovan Turner, IHOP, Head Server/manager, Coworker, (737) 344-0318, Jovanaturner@gmail.com
  • Selman Colakoglu, IHOP, Server, Coworker, (151) 274-9289, Colakoglu84@gmail.com

Languages

Spanish
Limited Working

Timeline

Crew Chief

IHOP
01.2024 - Current

Head Server/Trainor

IHOP
08.2016 - Current

CASHIER

Brookshire brothers
11.2014 - 06.2015

Server

IHOP
03.2014 - 07.2016

HIGH SCHOOL DIPLOMA -

Nacogdoches high school

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