CHELSEA NORTON
Splendora
Summary
Operations professional with experience in customer service, key account management, logistics coordination, and cross-functional operational support. Skilled in communication, problem-solving, shipment coordination, and managing day-to-day business needs in fast-paced environments. Seeking to grow into a Procurement & Logistics role where operational experience, organizational skills, and company knowledge can support purchasing, inventory, and supply chain operations.
Overview
10
10
years of professional experience
Work History
Inside Sales Rep/Logistics/CSR
Titan Environmental
12.2022 - Current
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Sourcing new sales opportunities through inbound lead follow-up.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Keeping track of inventory and organizing stock in the most efficient way, coordinating with suppliers and delivery personnel to ensure customers get their products on time.
- Handled customer inquiries, billing questions, payments, and service requests.
Lead- Customer Service Rep
Daikin Technologies
06.2019 - 11.2022
- Energetic Customer Service Representative with 3+ years of experience.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Train and oversee agents as well as evaluate staff performance.
- Develop quality standards for Customer Service.
Cosmetologist
Color Me Beautiful
08.2016 - 06.2019
- Scheduled appointments daily using my time management skills to do so correctly.
- Performed skilled services to my clients such as hair coloring, shampooing, cutting, and styling as well as other services.
- Achieved 100% of customers goals by completing a verbal consultation before starting the process.
Education
Highschool Diploma -
Splendora High School
05-2016
Skills
- Executive team leadership
- Organization
- Strong work ethic
- Attention to detail
- Planning
- Exceptional customer service
- Complex problem solving
- Adept multi-tasker
Timeline
Inside Sales Rep/Logistics/CSR
Titan Environmental
12.2022 - Current
Lead- Customer Service Rep
Daikin Technologies
06.2019 - 11.2022
Cosmetologist
Color Me Beautiful
08.2016 - 06.2019
Highschool Diploma -
Splendora High School