Chelsea Odem
Rockwall,TX
Summary
Versatile leader bringing 8 years of experience in the industry. Seek to devote excellent customer service, strategic planning and team leadership abilities to dynamic, growth-oriented position.
Overview
7
7
years of professional experience
Work History
Partner, Account Management
Curative
2022.10 - 2023.12
- Strengthened partner relationships by maintaining regular communication and addressing concerns proactively.
- Developed joint business plans with partners, resulting in increased revenue and market share.
- Collaborated closely with partners to identify new business opportunities, expanding the customer base.
- Conducted quarterly business reviews with partners, assessing performance and aligning on future strategies.
- Provided product training for partner sales teams, ensuring they were well-equipped to sell our offerings effectively.
- Negotiated profitable contracts with partners, protecting company interests while incentivizing collaboration.
- Established performance metrics for partnerships, regularly monitoring progress and making adjustments as needed.
- Served as a liaison between internal teams and channel partners, fostering a seamless working relationship.
- Coordinated sales activities with partners to minimize channel conflict and maximize revenue potential.
- Onboarded new partners efficiently, providing them with necessary resources and support to succeed in their respective markets.
Associate Partner, Account Management
Curative
2022.03 - 2022.10
- Enhanced client relationships by consistently delivering innovative and customized solutions.
- Developed new business opportunities by leveraging existing networks and identifying potential clients.
- Streamlined internal processes for increased efficiency and productivity within the team.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients, ensuring optimal results.
- Mentored junior team members, fostering professional growth and enhancing overall team performance.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the firm.
- Cultivated a positive work environment that encouraged teamwork and collaboration among associates.
- Utilized data-driven insights to inform decision-making processes, optimizing outcomes for both clients and the firm.
- Prepared and presented reports on status of projects and initiatives.
Director of Account Management, Senior Principal
Curative
2019.03 - 2022.03
- Enhanced client satisfaction by implementing strategic account management processes and fostering long-term relationships.
- Streamlined internal communication for improved efficiency in managing accounts and addressing client needs.
- Expanded revenue opportunities by identifying potential upsells and cross-sells within existing accounts.
- Developed a comprehensive onboarding process to ensure smooth transitions for new clients, reducing churn rate.
- Mentored junior account managers, providing guidance and support to aid their professional growth and success.
- Established a consistent reporting structure to provide clients with regular updates on account performance and progress towards goals.
- Collaborated with sales teams to secure contract renewals and maintain high client retention rates.
- Implemented effective negotiation strategies, securing favorable terms for both the company and its clients during contract discussions.
- Analyzed key performance metrics to identify areas for improvement in account management processes and implemented necessary changes for optimization.
- Conducted regular reviews of account performance against established goals, initiating corrective actions as needed to keep projects on track and drive successful results for clients.
Director of Business Development
Curative
2018.03 - 2019.03
- Increased client base by developing and implementing effective business development strategies.
- Secured new partnerships by identifying and pursuing potential collaborators within various industries.
- Generated significant revenue growth with the implementation of innovative marketing campaigns.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Analyzed market trends and competitor data, informing strategic decision-making processes for business growth opportunities.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
Senior Contacts Negotiator
Curative
2017.03 - 2018.03
- Achieved successful negotiation outcomes by employing effective communication and active listening skills.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
- Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
- Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
- Conducted thorough research on industry trends and market data to inform strategic decision-making during negotiations.
- Trained colleagues on advanced negotiation techniques, enhancing the team''s overall skill set and effectiveness in securing favorable terms.
- Ensured long-term business sustainability through diligent risk assessment during deal evaluation.
Contacts Negotiator
Curative
2016.11 - 2017.03
- Achieved successful negotiation outcomes by employing effective communication and active listening skills.
- Built strong relationships with clients to understand their needs and provide tailored solutions.
- Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
- Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
- Conducted thorough research on industry trends and market data to inform strategic decision-making during negotiations.
Education
Master of Science - Dispute Resolution And Conflict Management
Southern Methodist University
Dallas, TX05.2015
Texas Family Law Mediation Certification
State Bar of Texas
Dallas, Tx01.2014
Executive Coaching Certified
Southern Methodist University
Dallas, TX01.2014
Texas Civil Mediation Certification
State Bar of Texas
Dallas, Tx03.2013
Bachelor of Science - Psychology With A Minor in Philosophy
Southern Methodist University
Dallas, Tx05.2010
Skills
- Business Solutions
- Account Management
- Marketing Strategies
- Coaching
- Change Initiatives
- Human Resources
- Talent Management
- Negotiation
- Strategic Leadership
- Applicant Tracking Systems
Timeline
Partner, Account Management
Curative
2022.10 - 2023.12
Associate Partner, Account Management
Curative
2022.03 - 2022.10
Director of Account Management, Senior Principal
Curative
2019.03 - 2022.03
Director of Business Development
Curative
2018.03 - 2019.03
Senior Contacts Negotiator
Curative
2017.03 - 2018.03
Contacts Negotiator
Curative
2016.11 - 2017.03
Master of Science - Dispute Resolution And Conflict Management
Southern Methodist University
Texas Family Law Mediation Certification
State Bar of Texas
Executive Coaching Certified
Southern Methodist University
Texas Civil Mediation Certification
State Bar of Texas
Bachelor of Science - Psychology With A Minor in Philosophy
Southern Methodist University
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