Chelsea Olive
Tavares,FL
Summary
Customer-oriented administrative professional with expertise in popular systems and software. Skilled in medical standards, compliance requirements, and operational procedures. Friendly and caring mentality with outstanding communication skills. Proven ability to work unsupervised, quickly learn new skills, and adapt to challenges. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist/Medical Appointment Scheduler
Advanced Gastroenterology
02.2022 - 04.2024
- Coordinated and scheduled complex procedures, such as surgery, tests, physicals, and follow-up visits
- Processed incoming referrals for new patients, verifying insurance information, and scheduling appointments accordingly
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage, and handling other administrative duties as needed.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
Bartender/Server
Las Palmas Cuban Restaurant
01.2021 - 08.2022
- Processed payments accurately and efficiently with POS system
- Adhered to state regulations regarding serving alcohol responsibly
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service and Sales Representative
Rapid Solutions and Consulting
05.2019 - 05.2021
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Server
Beef O Brady's
04.2016 - 01.2020
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Ensured that each guest was served courteously, quickly, and efficiently
- Followed health safety guidelines when preparing and serving food products
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Lake Technical Center
Eustis, FL05.2013
Skills
- Patient Relations
- HIPAA Compliance
- Appointment Coordination
- Reception Oversight
- Patient Scheduling
- Data Entry
- Insurance Verification
- Referral Verification
- Medical Terminology
- Effective Communication
- Appointment Scheduling
- Inbound and Outbound Calling
- Account Updating
- Consultative Sales
- Customer Relations
- Product Sales
- Prioritization
- Positive and Professional
References
Upon Request
Timeline
Front Desk Medical Receptionist/Medical Appointment Scheduler
Advanced Gastroenterology
02.2022 - 04.2024
Bartender/Server
Las Palmas Cuban Restaurant
01.2021 - 08.2022
Customer Service and Sales Representative
Rapid Solutions and Consulting
05.2019 - 05.2021
Server
Beef O Brady's
04.2016 - 01.2020
High School Diploma -
Lake Technical Center
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