Chelsea Oller
Morrisonville,Illinois
Summary
Experienced Content Moderator/Office Manager with over 10 years of experience in managing office operations and social media platforms. Skilled in quickly and accurately identifying offensive, inappropriate or illegal content while ensuring compliance to company policies and guidelines. Known for being a problem-solver and highly attentive to details. Improved the moderation process by 30% through review processes.
Overview
13
13
years of professional experience
Work History
Homeschool Content Moderator
Taylorville Area Homeschoolers
08.2018 - Current
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions
- Reviewed and approved content submissions according to established policies
- Driving increased traffic and engagement
- Collaborated with fellow moderators to create a safe, inclusive online environment for users
Office Manager
Davis Farms
09.2012 - Current
- Perform various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing systems
- Content Moderation- monitor and manage interactions in an online community and social media platforms
- Sort and distribute incoming communication data, including faxes, letters and emails
- Payroll for farm hand employee
- File and record seed/fertilizer documentation, inventories and reports
- Manage social media accounts for the company
- Implement and maintain efficient office processes and procedures, ensuring smooth day-to-day operations
- Implement and maintain efficient office systems and processes to ensure smooth operations
- Coordinate and schedule farm tours for potential clients and partners
- Develop and implement employee training and development programs to enhance office productivity and efficiency
- Manage the hiring process, including selecting, interviewing, and hiring candidates for various positions
- Develop and implement a system for tracking and managing office supply inventory to ensure timely reordering and cost-effective procurement
Call Center Medical Assistant
Springfield Clinic
07.2011 - 09.2012
- Answer incoming calls for a variety of provider groups
- Verify patient information and update patient and insurance information while practicing confidentiality
- Schedule appointments for the provider according to provider group procedures, while maintaining a high level of accuracy
- Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization
- Request future charts, add ons, stat calls, etc. and pull chart information
- Document patient requests to office nurses through EHR
- Work Televox reports specifically assigned for the provider group
- Work office bump list, wait list, correspondence letters, and overdue orders for assigned provider groups
- Work access center task lists for assigned provider groups
- Maintain knowledge of billing and insurance principles
- Route emergency calls to the office in accordance with the emergency procedure and remain calm
- Adhere to OSHA and HIPAA as required by policy
- Maintain a friendly and professional demeanor when interacting with patients over the phone to ensure a positive patient experience
- Provide excellent customer service to patients by promptly and professionally responding to their inquiries and concerns
- Coordinate with insurance companies to facilitate the processing of claims and ensure accurate billing and payment
Education
Medical Assistant -
Midwest Technical Institute
Springfield, Illinois05.2011
Dual Course- Nursing Assistant -
Lincoln Land Community College
Hillsboro, Illinois05.2010
High School Diploma -
Morrisonville High School
Morrisonville, Illinois05.2010
Skills
- Recruiting
- Leadership
- Creativity
- Data entry
- Typing- 60 WPM
- Medical terminology
- Oral and written communication
- Phone etiquette
- Project management
- Problem solving
- Time management
- Computer literacy
- Dependable
- Organized
- Multitasking
- Customer service
- Conflict resolution
- Collaboration
- Professionalism
- Content Moderation
Timeline
Homeschool Content Moderator
Taylorville Area Homeschoolers
08.2018 - Current
Office Manager
Davis Farms
09.2012 - Current
Call Center Medical Assistant
Springfield Clinic
07.2011 - 09.2012
Medical Assistant -
Midwest Technical Institute
Dual Course- Nursing Assistant -
Lincoln Land Community College
High School Diploma -
Morrisonville High School
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