Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Omiotek

Dickson,TN

Overview

10
10
years of professional experience

Work History

Service/Customer Service Manager

Homelift
07.2019 - 11.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Veterinary Assistant

Animal Medical Hospital
06.2014 - 07.2019
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Administered medications to animals in treatment and documented changes in condition.
  • Improved client relations through effective communication and education on pet health needs.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted senior staff with blood analyses and physical assessments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Streamlined administrative tasks to ensure veterinary team could focus on patient care.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Restrained animals for examination and treatment.
  • Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
  • Assisted in examination and treatment of animals in veterinary clinic.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Monitored vital signs and provided nursing care for animals.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Collected and processed samples for laboratory testing.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.

Education

Dickson County High School
Dickson, TN

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Decision-Making
  • Customer Relations
  • Training and mentoring
  • Project Management
  • Training and coaching
  • Product Knowledge

Timeline

Service/Customer Service Manager

Homelift
07.2019 - 11.2024

Veterinary Assistant

Animal Medical Hospital
06.2014 - 07.2019

Dickson County High School

Similar Profiles

CREATE PROFILE
Chelsea Omiotek