Chelsea Omiotek
Dickson,TN
Overview
10
10
years of professional experience
Work History
Service/Customer Service Manager
Homelift
07.2019 - 11.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Veterinary Assistant
Animal Medical Hospital
06.2014 - 07.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Provided customer support to clients, answering questions and addressing concerns.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted senior staff with blood analyses and physical assessments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
- Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
- Streamlined administrative tasks to ensure veterinary team could focus on patient care.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Restrained animals for examination and treatment.
- Encouraged preventive care, increasing number of pets receiving timely vaccinations and health screenings.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs and provided nursing care for animals.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Collected and processed samples for laboratory testing.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Cleaned, sterilized and maintained surgical instruments and equipment.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.
- Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
- Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
- Enhanced client satisfaction, educating pet owners on preventative care and nutritional needs.
Education
Dickson County High School
Dickson, TNSkills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Decision-Making
- Customer Relations
- Training and mentoring
- Project Management
- Training and coaching
- Product Knowledge
Timeline
Service/Customer Service Manager
Homelift
07.2019 - 11.2024
Veterinary Assistant
Animal Medical Hospital
06.2014 - 07.2019
Dickson County High School