Chelsea Ontiveros
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Billing Coordinator/Legal Administrative Assistant
The Law Firm Of Joseph Lassen
03.2023 - Current
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Prepared and managed attorney travel itineraries to optimize scheduling.
- Enhanced client satisfaction with timely and accurate case updates, maintaining a professional demeanor in all communications.
- Communicated with clients and set up remote video and telephone conferences.
File Clerk
Rosenblatt Law Firm
11.2022 - 02.2023
- Improved file organization by implementing an efficient categorization and labeling system.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Streamlined office operations with the timely distribution of important documents to relevant departments.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
Team Leader
James Avery
09.2021 - 11.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Implemented loss prevention measures to minimize theft incidents and maintain a secure environment for customers and staff.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
Education
Bachelor of Arts - Criminal Justice & Social Work
Texas State University
San Marcos, TX05.2024
Skills
- Deadline-Oriented
- Due Diligence
- Dispute Resolution
- Invoice Processing
- File Management
- Customer Service
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Billing Coordinator/Legal Administrative Assistant
The Law Firm Of Joseph Lassen
03.2023 - Current
File Clerk
Rosenblatt Law Firm
11.2022 - 02.2023
Team Leader
James Avery
09.2021 - 11.2021
Bachelor of Arts - Criminal Justice & Social Work
Texas State University
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