Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Orange

Tipp City,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Pharmacy Technician

Hock's Pharmacy
08.2020 - 08.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Manager

Fox's Pizza Den
06.2009 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Classroom Assistant

Troy Christian Schools
08.2013 - 05.2014
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Cleaned and organized art supplies and related materials.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Enforced rules and instructions to maintain discipline.
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Assisted with school field trips and special events
  • Helped teachers manage bus loading and unloading.
  • Graded and provided feedback on assignments.
  • Encouraged children's emotional and social development.
  • Read stories, sang songs and facilitated creative play.
  • Responded to inquiries from parents and guardians.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Monitored children's activities to verify safety and wellbeing.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.

Education

No Degree - General Education

Edison Community College
Piqua, OH

No Degree - General Education

Sinclair Community College
Dayton, OH

Certification - Medical Office Specialist

Miami Valley Career Technology Center
Clayton, OH
06.2014

High School Diploma -

Troy Christian Schools
Troy, OH
05.2011

Skills

  • POS Systems and Ordering Platforms
  • Coordination
  • Product Organization
  • Conflict Resolution
  • Administrative Support
  • Managing Multiple Tasks
  • Customer Relations
  • Professional Telephone Demeanor
  • Some Medical Terminology Knowledge
  • Documentation
  • Credit Card Payment Processing
  • Prioritization

Timeline

Pharmacy Technician

Hock's Pharmacy
08.2020 - 08.2022

Classroom Assistant

Troy Christian Schools
08.2013 - 05.2014

Manager

Fox's Pizza Den
06.2009 - 08.2020

No Degree - General Education

Edison Community College

No Degree - General Education

Sinclair Community College

Certification - Medical Office Specialist

Miami Valley Career Technology Center

High School Diploma -

Troy Christian Schools

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Chelsea Orange