Chelsea Oser
Summary
Driven and compassionate healthcare professional with extensive experience in patient care and medical assistance at Hillside Medical Lodge and Courtney R. Williams Texas State Veterans Home. Skilled in HIPAA compliance and patient management, with a proven track record of enhancing patient recovery through empathy and effective communication. Demonstrates a commitment to safety precautions and medical records management, significantly improving patient satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender
Tilted Kilt Pub and Eatery
09.2022 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
Bartender
Backporch Drafthouse
07.2021 - 09.2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
CNA
William R. Courtney Texas State Veterans Home
01.2020 - 07.2021
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
CNA
Hillside Medical Lodge
01.2019 - 01.2020
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Educated patients and family members on best home care practices for healing and recovery.
Education
CCMA - CCMA, Phlebotomy, EKG
Cybertex Institute of Technology
Killeen, TX07.2024
CNA Certification - CNA
Elite Nurse Aide Training
Killeen01.2019
GED -
Temple College
Temple, TX09.2018
Skills
- Compassion and Empathy
- HIPAA Compliance
- Safety Precautions
- Documenting behaviors
- Recording vital signs
- Patient Management
- Medical Records Management
- Medical terminology knowledge
- Professional Bedside Manner
- Phlebotomy
- Dementia and Alzheimer's knowledge
- Immunization Administration
Timeline
Bartender
Tilted Kilt Pub and Eatery
09.2022 - Current
Bartender
Backporch Drafthouse
07.2021 - 09.2022
CNA
William R. Courtney Texas State Veterans Home
01.2020 - 07.2021
CNA
Hillside Medical Lodge
01.2019 - 01.2020
CCMA - CCMA, Phlebotomy, EKG
Cybertex Institute of Technology
CNA Certification - CNA
Elite Nurse Aide Training
GED -
Temple College
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