Summary
Overview
Work History
Education
Skills
Websites
Timeline
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CHELSEA PACE

Atlanta,GA

Summary

Results-driven Customer Service Specialist with 8+ years of experience delivering exceptional customer support. Proven track record in implementing effective promotional and marketing campaigns, as well as sales improvement strategies. Skilled in positively engaging with support team members and customers. Thrives in fast-paced and challenging environments. Seeking to leverage strong customer service and communication skills to become a top-performing and trusted asset.

Overview

12
12
years of professional experience

Work History

WFH TEAM LEAD

Wayfair Inc.
07.2022 - Current
  • Work from Home Team Leader
  • Lead a team of 20 customer service agents
  • Developed and implemented processes to improve customer service
  • Conducted regular trainings and performance reviews
  • Customer Service Representative surveys and Key Performance Indicators Coaching
  • Provided customer support through phone and email
  • Resolved customer issues in a timely and efficient manner
  • Developed customer relationships through active listening

ASSISTANT MANAGER

T-Mobile
10.2018 - Current
  • Develop and cultivate profitable relationships with customers
  • Manage front-end retail operations and interface with diverse clientele to ensure customer satisfaction and loyalty
  • Foster and maintain cooperative relationships with retail managers and oversee the delivery, roll-out, and promotion of new products
  • Creatively arrange displays to ensure exceptional presentation of products
  • Market products to customers directly, using promotional materials and offering incentives various events and fairs
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

SALES & SHIPPING MANAGER

ICON Inc.
06.2015 - 01.2018
  • Formulated marke-ng strategies and directed social media campaigns, ultimately expanding the business to a multi-million-dollar brand
  • Anticipated customer needs and preferences to provide the best solution
  • Maintained a strong client portfolio and collaborated with creators to further increase sales
  • Automated shipping and hired warehouse staff to organize and track product inventory
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Lead team of 10 employees packaging, palletizing and shipping up to 500 boxes per day.

SALES ASSOCIATE

Comcast Corp
08.2012 - 01.2017
  • Developed and executed national promotional programs to lead trials and drive retention for the brand
  • Developed and produced a successful marketing and digital communication strategy, leading to improved brand affinity among targeted demographics
  • Guided external agency partners to produce compelling digital brand content
  • Led and presented quarterly analytical reports on emerging market trends to identify business opportunities and set objectives and strategies

Education

Completion Certificate - Cosmetology

Paul Mitchell School of Atlanta
Atlanta, GA
08-2015

Skills

  • Microsoft Office 365
  • AC Nielsen Syndicated
  • Data Analysis
  • Excellent Interpersonal Skills
  • Customer Service & Engagement
  • Triaging Customer Complaints & Problems
  • Social Media & Digital Marketing
  • Product Management & Promotion
  • Effective Communication
  • Sales & Engagement Strategy Development
  • Growing Brand Recognition
  • Setting Attainable Objectives
  • Team Management & Leadership

Timeline

WFH TEAM LEAD

Wayfair Inc.
07.2022 - Current

ASSISTANT MANAGER

T-Mobile
10.2018 - Current

SALES & SHIPPING MANAGER

ICON Inc.
06.2015 - 01.2018

SALES ASSOCIATE

Comcast Corp
08.2012 - 01.2017

Completion Certificate - Cosmetology

Paul Mitchell School of Atlanta

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CHELSEA PACE