Summary
Overview
Work History
Education
Skills
Employee of the Month
Timeline
Generic

Chelsea parham

west palm beach

Summary

Dynamic Operations Administrator with a proven track record at Fed Ex Ground, excelling in enhancing team productivity and communication. Skilled in training staff and implementing quality assurance measures, I thrive in fast-paced environments. Known for my self-motivation, work ethic and attention to detail, I consistently exceed performance expectations while ensuring safety compliance.

Overview

14
14
years of professional experience

Work History

Operations Administrator

Fed Ex Ground
10.2024 - Current
  • Addressed concerns promptly to maintain a positive work environment.
  • Prioritizes workload to support the ability of timely package delivery
  • Enhanced communication between departments through regular meetings, reports, and updates.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated current operational practices and suggested improvement strategies.

Package Handler

Fed Ex Ground
10.2023 - 10.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Exceeded performance expectations during peak seasons.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Customer Service Representative

Advance Warranty Services
01.2017 - 03.2021
  • Managed high-stress situations effectively, while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Sales Closer

Autocricket
01.2016 - 08.2020
  • Serves as the Powerhouse of the workplace. High-performing self motivated, bias for action.
  • Possess a high level of energy and enthusiasm
  • Provides coaching and mentorship to junior team members, strengthening their skills in closing techniques for mutual success.
  • Conduct daily meetings to discuss ways maintain increased sales revenue and work performance expectations
  • Set and achieved company defined sales goals.

Fronter

Autocricket
03.2011 - 08.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Proven ability to learn quickly and adapt to new situations.

Education

Associates - Medical Assisting

Lincoln College of Technology
05-2012

High School Diploma -

Forest Hill Community High
West Palm Beach, FL
05-2010

Skills

  • Verbal and written communication
  • Customer support
  • Self motivation
  • Staff training
  • Telephone etiquette
  • Warehouse operations
  • Quality assurance
  • Goal oriented
  • Data entry
  • Attention to detail
  • Adaptable to change
  • Health and safety compliance

Employee of the Month

Being awarded employee of the month motivated me to grow with the company. I appreciated the recognition of my work ethic and wanted to show more of my skills in hopes of furthering my career and enhancing my abilities in the company.

Timeline

Operations Administrator

Fed Ex Ground
10.2024 - Current

Package Handler

Fed Ex Ground
10.2023 - 10.2024

Customer Service Representative

Advance Warranty Services
01.2017 - 03.2021

Sales Closer

Autocricket
01.2016 - 08.2020

Fronter

Autocricket
03.2011 - 08.2016

Associates - Medical Assisting

Lincoln College of Technology

High School Diploma -

Forest Hill Community High

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