Chelsea Patterson
West Valley City,Utah
Summary
Dynamic customer service professional with a proven track record of delivering exceptional support and resolving customer complaints in a timely manner. Strong problem-solving skills and the ability to multitask in fast-paced environments ensure efficient and effective service. Committed to leveraging these abilities to contribute positively to team success and enhance overall customer satisfaction. Prepared to bring a proactive approach and dedication to excellence to the next role.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Modern Display
09.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring accurate product availability and timely restocking.
- Trained new associates on sales techniques and store procedures, enhancing team performance.
- Executed visual merchandising strategies to optimize product presentation and drive sales.
- Exhibited strong teamwork skills while adjusting to shifting priorities and contributing to collective daily goals.
Food Service Worker
Quiznos Subs
04.2024 - 09.2025
- Prepared and assembled food items according to standardized recipes and quality standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in training new staff on food preparation techniques and customer service protocols.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
Warehouse Worker
Amazon
01.2024 - 04.2024
- Operated conveyor belts and managed shipping materials to ensure efficient logistics.
- Executed rapid item placement and dispatch operations.
- Conducted quality inspections on incoming and outgoing shipments to ensure accuracy.
- Managed inventory levels through use of Amazon's proprietary tracking systems.
FLORAL MERCHANDISER
Kendall Floral
02.2023 - 02.2023
- Developed visual merchandising strategies to optimize product displays and increase sales.
- Maintained product rotation by checking expiry dates or damage.
- Briefed staff on stock display and rotation for optimizing space.
- Engaged and inspired shoppers to buy more items with organized merchandising strategies.
- Created beautiful arrangements for special events based upon clients' color and flower requests.
- Identified key areas to place flower arrangements within store to attract buyers.
- Adhered to product temperature and storage guidelines, following packaging techniques to preserve floral arrangements.
- Unpacked stock as it came into shop.
ROLLER OPERATOR
Flexo One
10.2022 - 12.2022
- Loaded and unloaded materials from the back stock to the front of the warehouse.
- Made package sized stickers for orders.
- Maintained daily logs of machine operations and orders for traceability.
- Reported equipment maintenance issues to the supervisor.
CUSTOMER SERVICE REPRESENTATIVE
CreditRepair.com
04.2015 - 11.2015
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Processed orders and detailed transaction information to customers.
- Developed strong customer relationships and loyalty through effective communication.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
FLOAT CONSTRUCTION
Creative Concepts
06.2014 - 01.2015
- Used hand drill and saw machine to cut required measurements of materials.
- Worked collaboratively with teams of other construction workers.
- Maintained site cleanliness by organizing equipment and disposing of hazardous or excessive materials.
- Followed verbal and written instructions from supervisors.
TECH SUPPORT
Alorica
02.2014 - 05.2014
- Provided level-1 and level-2 remote support for desktops, printers, and other computer-related devices.
- Delivered first-level contact and problem resolution for users with hardware, software, and applications problems.
- Completed accurate and timely logging of problems and resolutions in issue management database.
- Identified and resolved technical problems with desktops, laptops, and mobile devices.
- Troubleshot and resolved system hardware and software problems.
- Solved problems on Windows, Mac and user applications utilizing product specifications.
- Handled difficult situations and customers to achieve successful outcomes.
SERVER
Cafe Zupas
09.2013 - 12.2013
- Memorized menu to help diners make informed meal choices.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Monitored food and beverage levels to satisfy customer needs.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Attended company and restaurant required trainings and meetings, improving skills.
- Prepared and served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Resolved customer complaints and inquiries in a timely manner.
- Processed payments and completed register transactions accurately.
CUSTODIAN
LDS Warehouse
06.2013 - 09.2013
- Kept custodian equipment and machinery in working condition.
- Wore protective gear while using dangerous materials or heavy equipment to minimize accident risk.
- Cleaned restrooms, lobbies, and other high-traffic spaces to meet sanitary regulations.
- Stored toxic supplies properly to adhere to state and federal storage regulations.
- Calculated supplies needed to keep cleaning and sanitizing equipment stocked.
- Restocked items and updated head custodian on inventory usage and supply needs.
- Assisted visitors with directions to facility areas and obtaining needed equipment.
- Safely used floor scrubbing machines to clean and wax hard-surface floors.
- Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule.
CASHIER
Shopko
03.2013 - 05.2013
- Provided efficient and courteous service to customers.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Developed an in-depth knowledge of the store's products and services.
- Maintained merchandise on sales floor by stocking racks, counters, and displays.
- Engaged customers in friendly, engaging and professional dialogue about product needs.
- Processed returns and exchanges in accordance with company policies.
Education
HIGH SCHOOL DIPLOMA -
Hunter High School
West Valley City, UTAH06-2013
Skills
- Customer Satisfaction
- Adaptable
- Customer Needs Assessments
- Critical Thinking
- Cooperative
- Self-Driven
Timeline
Retail Sales Associate
Modern Display
09.2025 - Current
Food Service Worker
Quiznos Subs
04.2024 - 09.2025
Warehouse Worker
Amazon
01.2024 - 04.2024
FLORAL MERCHANDISER
Kendall Floral
02.2023 - 02.2023
ROLLER OPERATOR
Flexo One
10.2022 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
CreditRepair.com
04.2015 - 11.2015
FLOAT CONSTRUCTION
Creative Concepts
06.2014 - 01.2015
TECH SUPPORT
Alorica
02.2014 - 05.2014
SERVER
Cafe Zupas
09.2013 - 12.2013
CUSTODIAN
LDS Warehouse
06.2013 - 09.2013
CASHIER
Shopko
03.2013 - 05.2013
HIGH SCHOOL DIPLOMA -
Hunter High School