Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

CHELSEA PAULINO

Brooklyn,New York

Summary

Dynamic professional with a strong background in customer service and training, honed at Starbucks Coffee Company. Proven ability to enhance store performance through innovative strategies and exceptional leadership. Skilled in cash handling and fostering customer satisfaction, while maintaining a dependable and punctual work ethic. Passionate about promoting health and fitness as a Gym Instructor.

Overview

7
7
years of professional experience

Work History

Gym Instructor

Blink Fitness
09.2020 - Current
  • Designed individualized exercise plans to improve physical fitness and strength.
  • Promoted fitness by educating clients on importance of continued exercise.
  • Strengthened brand to engage social media community by producing creative and compelling content.
  • Taught students about concepts regarding fitness, health and well-being.

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2019 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Personally drew A-frame & Chalking addendum. Implemented innovative approaches to increase visibility and memorability of brand.

Supervisor

Applebee's Grill + Bar
03.2018 - 01.2019
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Made product recommendations to customers based on preference, food pairings and special promotions.

Education

Bachelor of Science - Kinesiology

Arizona State University
Tempe, AZ
06.2028

Bachelor of Science - Psychology

Mercy College
05.2020

Skills

  • Training Background
  • Health Codes Understanding
  • Customer Service
  • Dependable and Punctual
  • Cash handling
  • Operations management
  • Conflict resolution techniques

Education and Training

My academic background in Psychology equips me with a deep understanding of human behavior and team dynamics, while my ongoing studies in Healthy Lifestyles & Fitness Science at ASU sharpen my perspective on leadership and organizational well-being. Coupled with six years of leadership training and supervisory experience at Starbucks, I bring proven expertise in motivating teams, streamlining operations, and fostering high-performance cultures that drive results. 

Timeline

Gym Instructor

Blink Fitness
09.2020 - Current

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2019 - Current

Supervisor

Applebee's Grill + Bar
03.2018 - 01.2019

Bachelor of Science - Kinesiology

Arizona State University

Bachelor of Science - Psychology

Mercy College

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