Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Chelsea Pavolich

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Postal Service Clerk

United States Post Office
02.2022 - Current
  • Streamlined package handling processes for improved delivery times and reduced damage incidents.
  • Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
  • Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
  • Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
  • Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
  • Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
  • Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
  • Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
  • Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
  • Handled fragile or hazardous items carefully, adhering to established safety protocols.
  • Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.
  • Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
  • Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
  • Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
  • Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
  • Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
  • Optimized inventory management practices, regularly restocking supplies to maintain adequate levels for daily operations.
  • Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
  • Collaborated with colleagues to develop innovative solutions for improving overall postal operations.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Sorted mail according to size, shape and destination.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed mail and computed pricing amounts.
  • Provided service and sales to walk-in customers.
  • Used automated mail processing equipment to sort and collate mail.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Planned routes and service updates to improve customer satisfaction.
  • Monitored performance of junior team members and offered support.
  • Set staff schedules to optimized coverage of all areas.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Used computer systems to track packages and update client information.
  • Added accurate data entry into computer system to complete transactions.

Medical Coding and Billing Specialist

Gundersen Health System
10.2017 - 07.2021
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Performed billing and coding procedures for emergency services, inpatient and outpatient services, cardiac catheterization, bronchoscopies, and GI endoscopies.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Developed Cardiac lab coding training and trained new medical coders.
  • Tutored 9 new coders for compliance with GI and Endoscopy classification systems and coding guidelines.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Coded Observations and Inpatient Professional Services at average rate of 2 per hour.
  • Used Epic and 3M software to input information into computerized patient record system.
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Verified and submitted timekeeping information for accurate and efficient financial processing.
  • Employed error identification and audit tools to effectively resolve fiscal discrepancies.
  • Collaborated with technology programmers to remedy system problems to achieve timely payments.
  • Prepared reports to substantiate individual transactions prior to settlement.
  • Monitored compliance with generally accepted accounting principles and company procedures.
  • Produced monetary activities documentation and reports to meet corporate guidelines and promote transparency.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.


Bartender/Barista Shift Lead

Denali Restaurant
07.2015 - 08.2017
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Created new training guidelines, and provided orientation and training for all staff.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Designed and adjusted work schedules to meet business demands.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Monitored food preparation, production and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Education

Certificate - Medical Coding

Gogebic Community College
Houghton
06.2017

Skills

  • Patient data compilation
  • Data security procedures
  • Records management
  • Analytical skills
  • Customer Service
  • Data management
  • Computer skills
  • Good listening skills
  • Cultural awareness
  • Responsible
  • Good telephone etiquette
  • Reading comprehension
  • Leadership
  • Coding error resolution
  • Maintaining Files
  • Effective Planning
  • Business administration
  • Scheduling
  • Policy and Procedure Modification
  • Expense Reporting
  • Organizational skills
  • Sorting and labeling
  • Office management
  • Bookkeeping
  • Friendly nature

Additional Information

Types 70 WPM

Proficient in MS Office Applications

Timeline

Postal Service Clerk

United States Post Office
02.2022 - Current

Medical Coding and Billing Specialist

Gundersen Health System
10.2017 - 07.2021

Bartender/Barista Shift Lead

Denali Restaurant
07.2015 - 08.2017

Certificate - Medical Coding

Gogebic Community College

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Chelsea Pavolich