Chelsea Pedersen
Summary
Experienced and detail-oriented customer service and operations professional with over 10 years of success in high-paced roles across healthcare, retail, and behavioral services. Proven expertise in process improvement, purchasing and supplier data management, and cross-functional communication. Adept at supporting business functions through ERP systems, documentation management, and supplier transitions. Strong organizational and interpersonal skills, with a clear focus on operational excellence and service delivery.
Overview
18
18
years of professional experience
Work History
Behavior Technician
Autism Learning Partners
07.2022 - Current
- Delivered high-quality behavioral services to clients with autism, documenting all sessions using Central Reach software.
- Collaborated with cross-functional teams to tailor individualized programs, supporting optimal client outcomes.
- Communicated effectively with families and staff, upholding confidentiality and service excellence.
- Managed tight schedules and documentation deadlines, demonstrating strong time-management and process adherence.
Caregiver / Personal Assistant
Advancare Senior Care
01.2020 - 12.2022
- Supported seniors with scheduling, transportation, and health-related services.
- Maintained accurate care logs, managed medications, and served as liaison with healthcare providers.
- Developed repeatable documentation and task workflows to streamline daily operations.
Office Manager / Insurance Coordinator / RDA
Grandon Village Dental
01.2010 - 12.2019
- Executed full-cycle administrative and front office duties including billing, scheduling, and insurance processing.
- Reduced financial aging reports from 250 pages to just 2, by implementing effective tracking systems.
- Led the transition to digital systems and managed the office's first online presence.
- Spearheaded data cleanup initiatives to support audits and compliance reviews.
- Facilitated communication between insurance providers and patients to resolve disputes and ensure seamless service delivery.
Cashier & Money Services Desk Representative
Albertsons
01.2007 - 12.2010
- Managed high-volume transactions, money orders, and check cashing with 99.7% accuracy.
- Recognized multiple times for fastest cashier in district and outstanding customer service.
- Implemented process suggestions that improved transaction speed and reduced errors.
Education
Dental Assisting Certificate -
United Education Institute
Registered Dental Assistant (RDA) -
State of California
High School Diploma -
Orange Glen High School
Escondido, CASkills
- Service Delivery & Support
- Supplier & Purchasing Transactions (ERP proficiency)
- Data Analysis & Issue Resolution
- Cross-Functional Collaboration
- Process Documentation & Improvement
- Customer Service Excellence
- HIPAA/OSHA Compliance
- Communication & Problem Solving
- Central Reach
- Microsoft Office
- CRM Systems
Additional Highlights
- Consistently praised for professionalism and reliability in client-facing roles.
- Experienced in supporting transitions and documenting procedures to aid business continuity.
- Quick learner with proven adaptability in fast-changing environments.
Timeline
Behavior Technician
Autism Learning Partners
07.2022 - Current
Caregiver / Personal Assistant
Advancare Senior Care
01.2020 - 12.2022
Office Manager / Insurance Coordinator / RDA
Grandon Village Dental
01.2010 - 12.2019
Cashier & Money Services Desk Representative
Albertsons
01.2007 - 12.2010
Registered Dental Assistant (RDA) -
State of California
High School Diploma -
Orange Glen High School
Dental Assisting Certificate -
United Education Institute
Similar Profiles
Eric DearminEric Dearmin
Registered Behavior Technician/Field Trainer at Autism Learning Partners, Downey CARegistered Behavior Technician/Field Trainer at Autism Learning Partners, Downey CA
Abigail PaulsonAbigail Paulson
Advanced Behavior Technician at Autism Learning PartnersAdvanced Behavior Technician at Autism Learning Partners
MARIA ELENA RAMOSMARIA ELENA RAMOS
Autism Behavioral Therapist at Autism Learning PartnersAutism Behavioral Therapist at Autism Learning Partners
Klayny ValdeoseraKlayny Valdeosera
Behavior Technician at Autism Learning PartnersBehavior Technician at Autism Learning Partners
Giovanna CruzGiovanna Cruz
Registered Behavior Technician & In-Home Registered Behavior Technician at Action Behavior CentersRegistered Behavior Technician & In-Home Registered Behavior Technician at Action Behavior Centers