Chelsea Pena
Waco ,TX
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Home Depot
Waco, TX
02.2017 - Current
- Trained employees on new processes or procedures as needed.
- Ensured compliance with all safety regulations across the department.
- Resolved customer complaints promptly.
- Analyzed data to identify areas of improvement within the department.
- Worked closely with sales associates to complete tasks.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Trained and mentored new associates on department policies and procedures.
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Facilitated communication between management, staff, and customers.
- Put together store's large displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Store Manager
EZ Pawn
Waco, TX
04.2011 - 08.2016
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TX05-1996
Skills
- POS Systems Operations
- Staff Supervision
- Problem Resolution
- Customer Service
- Leadership Skills
- Problem-Solving
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Department Supervisor
Home Depot
02.2017 - Current
Store Manager
EZ Pawn
04.2011 - 08.2016
High School Diploma -
Roy Miller High School
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