Summary
Overview
Work History
Education
Skills
Timeline
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Rene Pena Medina

Middletown,Ny

Summary

Hardworking Assistant Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.

Overview

8
8
years of professional experience

Work History

Assistant Manager

PetSmart
10.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, utilizing our Heart Model, responding to and assessing their needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • In charge of planning schedules and delegating assignments to meet coverage and service demands.
  • Responsible for leading and holding team accountable for driving Pet Smart mission, core values, vision and strategy everyday.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • responsible for taking immediate action when a sick pet is found in the store ( cost is not a consideration).
  • Fosters an environment where pet health and care is first and formost.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Conducted accurate payroll weekly.
  • Perform weekly safety meetings and demonstrations on why safety in the workplace is essential.

E-commerce Assistant Manager

Walmart
05.2016 - 09.2020
  • Upon taking over on line grocery we doubled orders in 4 months
  • With customer satisfaction scores above 90%
  • Launched Ship From Store in April of this year and in 2 months time surpassed all surrounding comp stores in orders and sales volume
  • Hired entire new team for Ship From Store and Online Grocery
  • Rebuilt both teams and tough and trained each associate
  • Planned daily meetings to facilitate needs to remaining managers as to troubled areas or concerns
  • Planned weekly meetings with associates to communicate costumer feed back and stats
  • Organized a plan of action to correct any negative feed back
  • Supervised 50 direct reports & 3 hourly supervisors - while adding team members weekly
  • Partnered with vendors as in fedex to address peak times
  • Monitoring daily results and produced coachings to promote success
  • RMJun 2010
  • Cross trained all associates from other areas to assist the e-commerce departments during down time
  • Partnered with market and regional levels for growth opportunities to make both department's successful
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert knowledge
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas
  • Determined team targets and implemented plans to achieve goals at individual and group level
  • Satisfied customers by delivering speedy and expert service for all needs
  • Managed communications between team members, customers and vendors to keep operations efficient and successful.

Education

GED - Criminal Justice

Newburgh Free Academy
Newburgh, NY

Skills

  • Excellent communication skills
  • Adapts Well to fast paced work environments
  • Leads teams to success
  • Handles tasks with accuracy and efficiency
  • Product and service knowledge
  • Employee Scheduling
  • Recruiting and interviewing
  • Schedule oversight
  • Orientation and training
  • Sales Reporting

Timeline

Assistant Manager

PetSmart
10.2020 - Current

E-commerce Assistant Manager

Walmart
05.2016 - 09.2020

GED - Criminal Justice

Newburgh Free Academy

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Rene Pena Medina