Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Chelsea Peterson

Albany,OR

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Human Resources Manager

Raw Advantage Processing
10.2023 - Current
  • Maintain human resources regulatory compliance with local, state and federal laws.
  • Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Coordinate employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Monitor and handle employee claims involving performance-based and harassment incidents.
  • Motivate employees through special events, incentive programs, and constructive feedback.
  • Organize and lead staff orientation programs and training to promote collaboration.
  • Use technologically relevant digital systems to manage payroll and benefits programs.
  • Evaluate employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Develop comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Facilitate successful policy implementation and enforcement to maintain legal and operational compliance.
  • Instruct senior leaders on appropriate employee corrective steps.
  • Recruit top talent to maximize profitability.
  • Structure compensation and benefits according to market conditions and budget demands.
  • Devised hiring and recruitment policies for 70 employee company

Quality Assurance Technical Coordinator

Salem Health
07.2023 - 10.2023
  • Development and daily oversight of quality assurance workflows for hiring of new employees into organization
  • Manage and maintain the quality assurance tracking system to ensure efficient and accurate documentation of testing processes and results
  • Collaborate with cross-functional teams to identify and implement best practices for quality assurance processes and procedures
  • Develop and implement a training program for new employees on quality assurance workflows
  • Design and implement training programs for new QA employees to ensure they are knowledgeable and proficient in quality assurance standards and processes
  • Monitor industry trends and advancements in quality assurance practices, and provide recommendations for incorporating new technologies and methodologies into the organization's quality assurance processes
  • Conduct regular meetings with QA team members to review quality assurance processes and identify areas for improvement
  • Provide technical expertise and support to the QA team, assisting with troubleshooting and resolving technical issues.
  • Drafted and reviewed quality assurance policies and procedures, improving customer feedback metrics by 92%.

Lead Recruiter - Interim Role

Salem Health
04.2022 - 07.2023
  • Managed full-cycle recruiting processes for new RN graduate nurses, managerial and executive-level vacancies
  • Trained and mentored newer recruiters in successful strategies for screening and qualifying candidates
  • Generated talent pipeline for recruiting needs by participating in career fairs and various marketing campaigns
  • Developed and maintained relationships with external recruitment agencies and vendors to ensure a diverse and qualified applicant pool for managerial and executive-level vacancies
  • Developed and implemented diversity and inclusion initiatives to attract a diverse pool of qualified candidates
  • Conducted regular analysis of recruitment metrics to identify areas for improvement and make data-informed decisions for optimizing the recruitment process
  • Coordinated with hiring managers and department heads to identify current and future hiring needs and develop recruitment strategies accordingly
  • Collaborated with hiring managers to develop effective job descriptions and candidate profiles that align with the organization's hiring needs and goals
  • Developed and implemented strategies to improve the employer brand and enhance the organization's reputation as an employer of choice in the market.
  • Oversaw full cycle recruiting for 150 vacancies each quarter.

Healthcare Recruiter

Salem Health
11.2018 - 03.2022
  • Utilized social media and other recruitment platforms to attract and engage potential healthcare professionals
  • Utilized data analytics to identify trends in the healthcare industry and adjust recruitment strategies accordingly
  • Built and maintained relationships with local universities and colleges to develop a pipeline of healthcare professionals for future recruitment needs
  • Built and maintained a strong network of healthcare professionals and talent pipelines to ensure a steady pool of qualified candidates for open positions
  • Developed and implemented innovative recruitment strategies to attract diverse healthcare professionals
  • Collaborated with hiring managers to understand their recruitment needs and develop tailored recruitment strategies
  • Identified and participated in healthcare job fairs and career expos to attract potential candidates and promote the employer's brand and open positions.

Staffing Manager

Selectemp
02.2016 - 11.2018
  • Developed and implemented employee retention strategies to reduce turnover rate and attract top talent in the highly competitive staffing market
  • Investigated and resolved workplace issues with professionalism and sensitivity and detailed incidents in reports to leadership
  • Utilized data analytics to identify trends and improve recruitment strategies
  • Identified and cultivated strategic partnerships with local businesses and organizations to expand the pool of qualified candidates and enhance the company's reputation in the market
  • Collaborated with the sales team to identify and pursue new business opportunities in the highly competitive staffing market
  • Analyzed the effectiveness of recruitment strategies and make recommendations for improvement based on market trends and candidate feedback
  • Created and maintained a strong network of industry professionals and job seekers to ensure a consistent flow of qualified candidates for open positions
  • Developed and implemented strategies to increase employee engagement and satisfaction in order to retain top talent in the highly competitive staffing market.

HR Assistant

Meduri Farms
04.2015 - 02.2016
  • Coordinated and conducted employee training and development programs to enhance skills and knowledge
  • Assisted with the recruitment and selection process by screening resumes, conducting interviews, and checking references
  • Assisted in the development and implementation of diversity and inclusion initiatives to create a more inclusive and equitable workplace
  • Managed the onboarding process for new employees, including conducting orientation sessions and ensuring all necessary paperwork is completed and filed
  • Assisted in organizing and coordinating company events to promote employee engagement and team building
  • Assisted with updating and maintaining the HRIS (Human Resources Information System) to ensure accurate and up-to-date employee records and data.

Team Lead

Xerox Corporation
03.2013 - 07.2014
  • Managed and developed a team of 8 software support call agents
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands
  • Maintained or updated business intelligence tools, databases or dashboards
  • Assigned projects and distributed tasks to team members as per area of expertise
  • Analyzed key performance indicators to identify effective strategies
  • Collaborated with other team leads to identify and implement process improvements to enhance team efficiency and productivity
  • Analyzed team performance metrics and provide recommendations for improvement to enhance overall team productivity and customer satisfaction
  • Developed and implemented training programs to enhance team members' skills and knowledge
  • Identified and implemented strategies to improve employee engagement and morale within the team.

Human Resources Manager

Flores Reforestation
02.2009 - 06.2014
  • Investigated and resolved workplace issues with professionalism and sensitivity and detailed incidents in reports to leadership
  • Managed full-cycle human resource operational activities to maximize employee performance
  • Compiled reports to provide management with accurate information and comply with policies and procedures
  • Handled sensitive employee and company information with highest level of confidentiality and discretion
  • Performed basic accounting, payroll and bookkeeping services to manage business operations
  • Processed onboarding paperwork for new hires and rehires
  • Worked with management to create performance measurement, employee development and employee compensation strategies
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.

Software Support Specialist

Xerox Corporation
09.2011 - 02.2013
  • Analyzed software issues and providing timely solutions to ensure smooth operations and customer satisfaction
  • Documented calls and outcomes in CRM database
  • Provided remote technical support for customers using Xerox software products
  • Identified trends and patterns in software issues and recommend improvements to enhance system performance and user experience
  • Collaborated with software development team to identify and resolve software bugs and improve software functionality
  • Collaborated with customers to gather feedback on software functionality and identify areas for improvement
  • Implemented and maintained a comprehensive knowledge base for Xerox software products, including troubleshooting guides and FAQs, to assist customers and support teams in resolving software issues quickly and efficiently.

Education

Professional in Human Resources -

HR Certification Institute
Alexandria, VA
08.2023

Master of Science in Management And Leadership -

Western Governors University
Salt Lake City, UT
04.2021

Bachelor of Science in Human Resources Management -

Western Governors University
Salt Lake City, UT
10.2020

Skills

  • Employee Training
  • Performance Management
  • Leadership Development
  • Employee Engagement
  • Conflict Resolution
  • Compensation and Benefits
  • Strategic Planning
  • Risk Management
  • Employee Relations
  • New Employee Orientation
  • Legal Compliance
  • Performance Assessment
  • Policy Enforcement
  • Corrective Action Planning
  • Labor Relations
  • Recordkeeping
  • Recruitment
  • Compensation Structuring
  • Staff Management
  • Organizational Development
  • Payroll Administration
  • Employee Handbook Development
  • Employee Onboarding
  • Benefits and Compensation Management
  • Compliance
  • Human Resources Operations
  • Regulatory Compliance
  • Microsoft Office Proficiency
  • Recruitment and Hiring
  • Records Management
  • Talent Management
  • Training Programs
  • HR Policies and Procedures

Languages

English
Spanish

Personal Information

Title: Human Resources Professional

Timeline

Human Resources Manager

Raw Advantage Processing
10.2023 - Current

Quality Assurance Technical Coordinator

Salem Health
07.2023 - 10.2023

Lead Recruiter - Interim Role

Salem Health
04.2022 - 07.2023

Healthcare Recruiter

Salem Health
11.2018 - 03.2022

Staffing Manager

Selectemp
02.2016 - 11.2018

HR Assistant

Meduri Farms
04.2015 - 02.2016

Team Lead

Xerox Corporation
03.2013 - 07.2014

Software Support Specialist

Xerox Corporation
09.2011 - 02.2013

Human Resources Manager

Flores Reforestation
02.2009 - 06.2014

Professional in Human Resources -

HR Certification Institute

Master of Science in Management And Leadership -

Western Governors University

Bachelor of Science in Human Resources Management -

Western Governors University

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Chelsea Peterson