Customer-focused, visionary-thinking Retail specialist with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales, and generating practical solutions based on client demand. Proficient in all areas of store operations, and reliable in developing and capitalizing on improvement opportunities.
Hi, I’m
Chelsea Pharr
Retail Manager
Durham,NC
Summary
Overview
11
years of professional experience
1
Certification
Work History
5.11 TacticalCharlotte, NC
Assistant Store Manager
05.2022 - Current
Job overview
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
5.11 TacticalCharlotte, NC
Shift Supervisor
05.2021 - Current
Job overview
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Massage Envy Spa - FresnoFresno, CA
Assistant Store Manager
03.2021 - 05.2021
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Social Vocational ServicesFresno, CA
Behavioral Specialist
06.2017 - 05.2021
Job overview
- Provided individualized care and treatment consistent with age and developmental needs of each patient.
- Counseled and facilitated therapeutic groups in accordance with patient's recovery plan objectives and needs.
- Promoted safe and therapeutic patient care through consultation and supervision, communication and interactions.
- Conducted and interacted with clients in both individual and group counseling settings.
- Crafted Behavioral Intervention Plans for individual clients.
E&S ResidentialFresno, CA
Caregiver, Special Needs
06.2016 - 06.2017
Job overview
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Prepared reports, kept investigation records and maintained all case-related paperwork.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Chico's FASFresno, CA
Retail Assistant Manager
01.2016 - 06.2016
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
TargetFresno, CA
Cashier
07.2014 - 04.2015
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
AloricaFresno, CA
Customer Service Representative
10.2012 - 05.2014
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted available products and services to customers during service, account management and order calls.
Education
Bullard High SchoolFresno, CA
High School Diploma
06.2010
University Overview
Skills
- POS Inventory System Operation
- Employee Coaching and Motivation
- Daily Operations Management
- Team Member Motivation
- Deposit Verification
- Cash Register Operations
- Adaptable Style
- Active Learning
Certification
- Microsoft Office Pro Certified (2021)
- CPR/First Aid Certified (2020)
Timeline
Assistant Store Manager
5.11 Tactical
05.2022 - Current
Shift Supervisor
5.11 Tactical
05.2021 - Current
Assistant Store Manager
Massage Envy Spa - Fresno
03.2021 - 05.2021
Behavioral Specialist
Social Vocational Services
06.2017 - 05.2021
Caregiver, Special Needs
E&S Residential
06.2016 - 06.2017
Retail Assistant Manager
Chico's FAS
01.2016 - 06.2016
Cashier
Target
07.2014 - 04.2015
Customer Service Representative
Alorica
10.2012 - 05.2014
Bullard High School
High School Diploma
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