Chelsea Place
Arcade
Summary
Manager with 8+ years of experience excelling in project management, team leadership, and process improvement. Demonstrates a visionary approach by pioneering innovative customer service protocols and fostering cohesive team environments. Adept at analyzing feedback trends to implement proactive strategies that elevate client relations and service standards.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Wilbert's U Pull it
08.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Title Clerk
West Herr
01.2021 - 08.2021
Education
Griffith Institute Central School
Springville, NYSkills
- Project Management
- Team Leadership
- Process Improvement
- Client Relations
- Mentorship
- Customer-focused
- Exceptional telephone etiquette
- Excellent time management skills
- Adherence to high customer service standards
- Effective workflow management
- Complaint resolution
- Deadline-oriented
- Staffing coordination
Accomplishments
- Spearheaded cross-functional projects, fostering collaboration and driving innovative solutions
- Consistently met tight deadlines, enhancing team productivity
- Pioneered new customer service protocols, enhancing client interactions and feedback mechanisms
- Developed creative solutions to complex service challenges, boosting overall efficiency
- Fostered a cohesive team environment, promoting open communication and shared problem-solving
- Mentored staff to excel in customer relations, elevating service standards
- Analyzed customer feedback trends, identifying key areas for improvement
- Implemented targeted training programs based on data insights, enhancing team performance
- Anticipated future service needs, developing proactive strategies to meet evolving customer expectations
- Introduced innovative technologies to streamline service processes
Timeline
Customer Service Manager
Wilbert's U Pull it
08.2021 - Current
Title Clerk
West Herr
01.2021 - 08.2021
Griffith Institute Central School
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