Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chelsea Poplin

Titusville,FL

Summary

A hard worker with proven relationship-building and time management skills in restaurant environments. Successful at handling tables with accuracy and impeccable customer service skills. Strives to meet customer needs, drive satisfaction and genuine hospitality.

Overview

5
5
years of professional experience

Work History

Customer Retention Analyst

Bates Secuirty
Vero Beach, Florida - REMOTE
05.2022 - Current
  • Led in the effort to improve customer retention rates by influencing all levels of the company to take action based on the insights I reported.
  • Processed customer payments via credit cards and bank accounts over the phone.
  • Developed strategies to improve customer experience with finance services.
  • Provided customer assistance with financial inquiries and account management.

Front Desk Associate

Massage Envy
Lexington, Kentucky
05.2021 - 06.2022
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Resolved customer complaints in a professional manner while maintaining high standards of service quality.
  • Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
  • Repeatedly surpassed strict monthly sales goals, earning highest retail sales of the year.

Associate Trainer

Fazoli's Restaurant
Lexington, Kentucky
05.2020 - 08.2020
  • Operated cash register to process customer payments accurately and efficiently.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Mentored new hires on proper cash handling methods, food preparation standards, product knowledge, customer service protocols.
  • Served food orders promptly and courteously to customers at windows, counters and tables.

Team Member

Bojangles' Restaurants
Lexington, Kentucky
05.2019 - 08.2019
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Operated cash register to process customer payments accurately and efficiently.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Bachelor of Arts - Mathematics

Transylvania University
Lexington, Kentucky
05.2022

Skills

  • Strong organizational and time-management skills
  • Team-oriented
  • Professional Appearance
  • Exceptional Customer Service & Customer Upselling
  • Menu Memorization & Order Accuracy
  • Safe Food Handling
  • Card/Cash Handling

Accomplishments

  • 2022 July Employee of the Month - Bates Security, Vero Beach, Fl
  • 2021 Front Desk Sales Associate of the Year - Massage Envy, Lexington, Ky
  • 2021 Highest Sales Closing (24%) - Massage Envy, Lexington, Ky

Timeline

Customer Retention Analyst

Bates Secuirty
05.2022 - Current

Front Desk Associate

Massage Envy
05.2021 - 06.2022

Associate Trainer

Fazoli's Restaurant
05.2020 - 08.2020

Team Member

Bojangles' Restaurants
05.2019 - 08.2019

Bachelor of Arts - Mathematics

Transylvania University

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Chelsea Poplin